Employers
Current Offers Up to 50% OffService Manager
- Posted 13 November 2025
- Salary 60.71
- LocationSwindon SN1 United Kingdom
- Job type Full time
- Sector Interim & Executive Management
- ReferenceOR17373
Job description
4 Month Contract With A Local Authority
To provide strategic leadership and operational management for all aspects of parking services, including staff management, on- and off-street parking, civil parking enforcement, and moving traffic enforcement. The postholder will proactively advise and support the Network Manager and Head of Highways & Transport in shaping policy, service development, and the delivery of statutory obligations.
Key Responsibilities & Accountabilities
Develop, maintain, and deliver the Council’s Parking Strategy in line with the Local Transport Plan and all relevant statutory guidance.
Ensure the Council meets its obligations under all relevant legislation governing parking, enforcement, and traffic management.
Manage, monitor, and review performance of parking contractors, ensuring compliance with DfT guidance, customer service expectations, and regulatory requirements.
Lead on the development, procurement, and management of all parking contracts in collaboration with corporate support services.
Oversee the performance, development, and maintenance of all parking IT systems, including enforcement technology, customer portals, and associated parking assets (ICT systems, signs, lines, cameras, pay & display machines).
Manage parking operations across all off-street car parks, including multi-storey and surface sites.
Work closely with internal teams to ensure Traffic Regulation Orders, lines, signs, and related infrastructure are enforceable and compliant.
Support the development and expansion of EV charging infrastructure aligned with the Council’s Climate Change Strategy.
Develop, monitor, and report on local and corporate performance indicators for parking services.
Lead and manage the Parking Team, ensuring high performance, staff development, and continuous improvement.
Produce the annual Service Plan and Annual Parking Report.
Conduct regular 1:1s, performance reviews (PDRs), monitoring of sickness absence, and succession planning.
Advise and engage Cabinet members on policy development, consultations, key service projects, and operational matters.
Support democratic processes by preparing reports for Cabinet and Scrutiny, providing professional advice, and attending Committee meetings with senior officers.
Communicate service risks, political sensitivities, and emerging issues clearly and promptly.
Take full responsibility for managing parking budgets, including forecasting, income/expenditure monitoring, and addressing variances.
Contribute to the Council’s Medium Term Financial Strategy through accurate financial planning and control.
Requirements
Significant experience as a Parking subject matter expert within a Local Authority environment.
Proven track record in staff management, team-building, and leading multi-disciplinary teams.
Experience of managing substantial budgets and delivering value for money.
Demonstrable experience with parking IT systems and MS Office applications.
Excellent communication and interpersonal skills, capable of motivating teams and building strong partnerships.
Strong strategic thinking with the ability to influence decision-making and add value through expert subject knowledge.
High-level analytical, planning, data interpretation, benchmarking, and project management skills.
Clear, logical decision-making with the ability to operate effectively under pressure.
Exceptional written communication skills, including report writing, presenting, and simplifying complex information for different audiences.
Ability to navigate political environments and provide accurate advice to Members and senior stakeholders.
Strong understanding of the Highways Act, Traffic Management Act, and all relevant parking and enforcement legislation.