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2-3 months contract with a Local Authority

Job Summary:

•An experienced and capable Service Manager is required to lead and manage a team of operatives responsible for delivering responsive and planned maintenance works across a diverse housing portfolio.

•This role involves overseeing repairs, voids, and emergency works to ensure high service standards, contractual compliance, and tenant satisfaction.

•The successful candidate will be responsible for operational delivery, health and safety compliance, performance management, and team leadership within a fast-paced, customer-focused environment.

Key Duties/Accountabilities (Sample):

•Oversee day-to-day operations for voids, emergency and routine repairs across the housing stock.

•Lead, supervise, and develop a team of operatives, ensuring effective workload distribution, performance monitoring, and attendance management.

•Deliver services in line with statutory and contractual obligations, including compliance with Fire Safety and Health & Safety legislation.

•Provide a customer-focused service, responding promptly to complaints and queries and resolving them efficiently.

•Identify and implement operational improvements that enhance service delivery and reduce costs.

•Maintain strong working knowledge of current building legislation, disrepair processes, and leaseholder consultation requirements.

•Support continuous professional development of the team through effective performance management and coaching.

•Ensure operational work meets contractual terms and agreed service standards, including customer satisfaction KPIs.

•Monitor income and expenditure against budgeted figures, contributing to cost-effective service delivery.

•Contribute to planning and service improvement activities in line with the business unit’s performance targets.

Skills/Experience:

•Strong understanding of housing repairs, construction legislation, and urban contract delivery.

•Experience managing a multi-skilled team, including performance, development, and conduct.

•Proven ability to diagnose building defects and specify repair works.

•Knowledge of landlord/tenant relations, disrepair case handling, leaseholder consultation, and relevant legal frameworks.

•Excellent communication, negotiation, and decision-making skills.

•Ability to manage resources efficiently, including financial oversight of budgets up to £2m.

•High-level IT literacy and analytical skills, with ability to present data and information to varied audiences.

•Ability to work under pressure, plan workloads, and deliver to tight deadlines.

•Demonstrated commitment to customer service and continuous improvement.

Additional Information:

•HNC in Building Studies (or equivalent), or significant relevant experience within a maintenance/construction environment.

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