Senior Viewings Officer

Posted 11 June 2025
LocationRiverside SE28 United Kingdom
Job type Full time
Sector Community & Social

Job description

4 months contract with local authority​

Purpose of Job:

To report to the Lettings Manager and oversee the Repairs and Maintenance service Viewings Process, pre-vacant inspections, and income management for recharges.

Main Duties:
  1. Provide strategic advice to improve the Lettings process under the guidance of the Lettings Manager.
  2. Offer technical advice to senior managers on revenue collection opportunities through the voids process.
  3. Identify and manage potential risks for fraud in the lettings process.
  4. Lead and develop pre-vacation inspections to reduce void repair costs.
  5. Support colleagues from other teams in completing follow-up remedial repairs.
  6. Work closely with the Lettings Technical Administration Team to ensure effective communication with residents and colleagues.
  7. Supervise Letting Technical Administrators to ensure prospective tenants are informed of scheduled appointments.
  8. Conduct pre-vacation and lettings inspections to establish property conditions and recommend necessary repairs.
  9. Collate accurate records of visits and advise on repairs required by tenants during inspections.
  10. Ensure Lettings packs are reviewed and updated in accordance with policy, processes, and legislation.
  11. Support residents in preparing to move into their new home or move out of their existing home.
  12. Liaise with other council services and external organizations to schedule appointments and inform residents.
  13. Support colleagues in completing follow-up remedial actions and repairs.
  14. Contribute to the development and delivery of new initiatives to facilitate the lettings of empty properties swiftly.
  15. Contribute to specific projects related to the impact of properties remaining empty and the lettings process.
  16. Research and gain experience from other local authorities/housing associations on best practices in viewings.
  17. Provide regular reports to the Lettings Manager and Head of Customer Experience on performance and associated data.
  18. Report themes and repeated issues arising from Lettings and allocations to facilitate learning across services.
  19. Provide feedback to the Voids focus group and ensure recommendations for improvements are carried out.
  20. Support colleagues from other teams in completing follow-up remedial actions.
  21. Utilize supporting systems accurately and timely to enable effective service delivery for customers.
  22. Assist the Lettings Manager in responding to complaints and conducting factual and concise investigation reports.
  23. Use initiative, knowledge, and judgment to assess and resolve problems, escalating complex cases to the Lettings Manager as required.
  24. Undertake ad-hoc tasks as identified by the Lettings Manager, Voids manager,