• This role leads and delivers a statutory service for the identification, case management, and review of children with Special Educational Needs (SEN) who are at risk of or currently involved in appeals with the Special Educational Needs and Disability Tribunal (SENDIST).

• The post holder will act as Council’s representative at appeal hearings, ensuring that the service complies with relevant legislation, best practice, and budgetary constraints.

• Operating within a high-pressure, multi-agency environment, the role focuses on delivering a client-oriented, solution-focused service to reduce the number of cases progressing to tribunal.

• This role is pivotal in ensuring that Council delivers a world-class service in line with national standards and inspection frameworks.

• Lead the delivery of the SEN appeals service, managing approximately 145–150 tribunal cases per year, with an annual increase of 5–7%.

• Represent Surrey County Council at SENDIST hearings and lead on all aspects of tribunal case management.

• Liaise with parents, schools, legal representatives, and professionals to resolve issues and avoid escalation to tribunal where possible.

• Contribute to service planning, policy development, and continuous improvement to ensure compliance with legal requirements and best practice.

• Identify and report service-related risks and opportunities to senior management.

• Lead effective case management in complex, high-risk scenarios, including safeguarding considerations.

• Work collaboratively with SEN teams across four geographical areas and multiple internal and external stakeholders.

• Provide expert guidance and support to team members, ensuring consistency of practice and a high-quality service across the county.

• Extensive experience working within a legal, educational, or social care framework involving children and young people with SEN.

• Proven track record in managing complex caseloads and leading statutory casework.

• Strong understanding of the SEND Code of Practice, tribunal processes, and relevant legislation.

• Excellent communication and negotiation skills, particularly in challenging, high-stakes situations.

• Ability to develop positive working relationships with a diverse range of stakeholders, including parents, schools, legal professionals, and other agencies.

• Experience in operational planning, resource allocation, and service delivery within a local authority or equivalent setting.

• Sound understanding of safeguarding principles and risk management procedures.

• Professional qualification or equivalent extensive practical experience.

• The closing date: 20/05/2025.