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6-9 months contract with a Local Authority

Job Summary:

•We are seeking an experienced and motivated Homeless Intervention Officer to join our progressive and award-nominated Homelessness Intervention Team. This role is central to delivering a compassionate, person-centred service focused on preventing and relieving homelessness.

•Working within the Crisis Intervention Team, the successful candidate will manage a complex and varied caseload, offering high-quality housing advice and support in line with statutory homelessness legislation. In addition to frontline casework, the postholder will contribute to team development by coaching and mentoring colleagues, supporting service improvement, and assisting with operational continuity during senior staff absences.

Key Duties/Accountabilities (Sample):

•Manage a personal caseload of complex homelessness cases in accordance with the Homelessness Reduction Act 2017, Housing Act 1996 (Part 7 as amended), Equality Act 2010, and other relevant legislation.

•Deliver early intervention and prevention-focused housing advice to single individuals at risk of homelessness or rough sleeping.

•Provide coaching and mentoring support to other officers, contributing to a team culture of learning, development, and reflective practice.

•Support case reviews and decision-making processes, ensuring consistency and compliance with legal requirements and best practice.

•Act as a point of contact for complex queries and escalations in the absence of senior team members.

•Participate in the Out of Hours homelessness provision rota, responding to emergency housing needs.

•Contribute to service-wide strategic objectives, performance monitoring, and continuous service improvement initiatives.

•Provide operational cover for senior responsibilities when required.

•Work flexibly across different locations within the area, as business needs dictate.

Skills/Experience:

•In-depth knowledge of homelessness legislation and related policy frameworks, including landlord and tenant law, safeguarding, welfare benefits, and relevant social care legislation (e.g., Care Act, Children’s Act).

•Strong leadership qualities with experience of coaching, mentoring, and upskilling colleagues.

•Excellent communication, interpersonal and problem-solving skills, with the ability to support service users facing complex and challenging circumstances.

•Proven ability to manage a demanding caseload in a high-pressure environment.

•A commitment to providing high-quality, customer-focused services and driving continuous improvement.

•Ability to work both independently and collaboratively within a multi-disciplinary team setting.

•A reflective and proactive approach to professional development and service delivery.

Additional Information:

•The closing date: 26/05/2025.

•Enhanced DBS is required for this role.

•This is a hybrid role, offering a balance of home-based and office-based working.

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