Project Liaison Officer

Posted 27 November 2025
Salary 33.22
LocationIslington N1 United Kingdom
Job type Full time
Sector Administration / Clerical
ReferenceRQ1645478

Job description

Summary

We are excited to offer a 7-month opportunity starting January 2026 for a Procurement and Project Officer within the Housing Property Services team. This role is pivotal in enhancing our communication strategies during emergencies, such as heating failures and power outages, to improve resident experiences during service disruptions. The position, graded as PO2, involves managing and refining communication procedures, collaborating with various teams, and supporting the delivery of customer service action plans. This role is essential in ensuring effective communication and coordination during emergencies, contributing to our ambition of making Islington a more equal and high-quality place to live.

Responsibilities

  • Develop and maintain standardized communication procedures for emergency scenarios.
  • Create and refine templates for consistent updates to residents and stakeholders.
  • Manage systems for direct communication with affected residents via SMS, email, or phone.
  • Liaise with contractors for timely progress updates to residents.
  • Support vulnerable residents in collaboration with tenancy teams during incidents.
  • Act as the central contact point during emergencies, coordinating with various teams.
  • Provide timely briefings to senior managers and councillors on live incidents.
  • Manage a SharePoint site for logging emergency incidents and follow-ups.
  • Conduct post-incident reviews to identify lessons learned.
  • Collaborate with IDS to support technical solutions for communication processes.
  • Contribute to the specification and testing of new IT tools or system upgrades.
  • Deliver training and support materials for out-of-hours teams.
  • Undertake additional duties consistent with the role's level of responsibility.

Requirements


  • Strong project delivery experience, including leading pilots and managing procurement processes.
  • Excellent communication skills with diverse audiences, including senior managers and residents.
  • Highly organized, proactive, and capable of working across multiple teams under pressure.
  • Experience in managing and delivering successful procurements within the public sector.
  • Knowledge of housing-related services, particularly repairs and maintenance.
  • Understanding of procurement routes and contract management principles.
  • Proficiency in project management tools and techniques.
  • Ability to deliver procurements on time and within budget.
  • Strong skills in writing clear and concise service specifications and project documents.
  • Ability to lead and support tender evaluation and project teams.
  • Excellent interpersonal and negotiation skills.
  • Ability to work independently and manage workload effectively.
  • Commitment to promoting equality and safeguarding vulnerable individuals.
  • Satisfactory clearance from the Disclosure and Barring Service.