The role involves serving as the main point of contact between residents and the Council for cyclical and major works projects. Responsibilities include managing communication, responding to inquiries, handling information related to capital schemes, and leading the communication strategy for each assigned project. The position also involves designing and distributing communication materials, addressing resident correspondence, managing complaints, and building relationships with various stakeholders. Other duties include working with Tenant Management Organizations and Resident Associations, collaborating with contractor liaison officers, conducting customer satisfaction surveys, managing data input, and organizing resident meetings.