• The Operations Manager for Housing Management & Income Recovery will oversee the development, procurement, and management of the temporary accommodation portfolio for the London Borough of Tower Hamlets.

• The postholder will lead high-performing teams to ensure the effective supply, allocation, and management of accommodation used to prevent and relieve homelessness, in full compliance with statutory duties and best practice.

• The role is central to driving improvement across income collection, temporary accommodation strategy, customer service standards, and legislative reforms.

• Working across internal and external partners, the Operations Manager will ensure strong financial performance, effective case management, and consistently high service delivery for diverse and vulnerable communities.

• Lead and manage Housing Management, Procurement, and Income Recovery teams, setting ambitious performance standards and delivering continuous improvement.

• Oversee the procurement, allocation, and management of temporary accommodation in line with statutory requirements, case law, and best practice.

• Ensure compliance with all relevant housing, welfare, immigration, children’s legislation, and landlord and tenant law.

• Develop and implement consistent standards for housing management, contract management, and support for vulnerable clients.

• Identify and procure suitable accommodation supply across providers, ensuring quality, value for money, and alignment with corporate procurement rules.

• Monitor and report on financial performance, including rental income, arrears, cost effectiveness, and annual rent-setting for temporary accommodation.

• Personally manage complex legal cases, oversee preparation for litigation, and represent the Council in Court or judicial processes when required.

• Ensure strong customer service delivery, responding to complaints, MP/Councillor enquiries, and Ombudsman cases to required standards.

• Maintain oversight of IT systems, data quality, and statutory reporting, ensuring compliance with data protection regulations.

• Build successful partnerships with internal services, external agencies, landlords, and community organisations to enhance service outcomes.

• Recruit, train, supervise, and develop staff, ensuring compliance with legislation, policies, and performance frameworks.

• Extensive leadership experience in housing management, temporary accommodation procurement, and income recovery at a senior or strategic level.

• In-depth knowledge of homelessness legislation, Landlord & Tenant law, welfare benefits, immigration and family law, the Children Act, Community Care Act, and associated case law.

• Proven ability to manage complex housing cases, including legal proceedings, County Court matters, and judicial reviews.

• Strong experience in contract and property management, procurement, partnership management, and supplier negotiations.

• Demonstrable financial management skills, including budget oversight, arrears reduction, cost analysis, and performance reporting.

• Experience delivering services to diverse communities with a strong customer focus.

• High-level IT and data management capability with understanding of housing systems, workflows, and reporting frameworks.

• Excellent communication, influencing, negotiation, and stakeholder management skills.

• Relevant degree or equivalent professional qualification, or substantial experience in the field.

• The closing date: 16/11/2025 @23:45.

• Full-time – 35 Hours/week.