Leasehold Support Officer

Posted 16 November 2025
Salary 25.54
LocationTower Hamlets E2 United Kingdom
Job type Full time
Sector Administration / Clerical
ReferenceRQ1642027

Job description

Summary:

The Leasehold Support Officer plays a crucial role in providing comprehensive administrative support within Leasehold Services. This position is essential for ensuring efficient and effective transactional services while delivering exceptional customer service. The role involves collaborating with team members to enhance service delivery and assisting in the processing and monitoring of various service activities.

Responsibilities:

  • Distribute incoming correspondence according to established procedures.
  • Respond to telephone inquiries to ensure optimal service and outcomes for customers.
  • Handle a variety of internal and external inquiries professionally, referring them to the appropriate officer as needed.
  • Provide support to senior staff on both planned and ad-hoc bases.
  • Organize service meetings, including booking rooms, preparing agendas, circulating papers, and monitoring follow-up actions.
  • Attend out-of-office meetings as required, including evening sessions.
  • Set up and maintain file management systems for document storage, retrieval, and archiving.
  • Maintain a library of reference documents for Leasehold Services.
  • Serve as a point of contact for IT issues, arranging systems access for staff and contractors.
  • Ensure confidentiality of information in compliance with Tower Hamlets policies and the Data Protection Act.
  • Utilize information and communications technology relevant to the role.
  • Provide flexible support for accurate and timely invoice production.
  • Produce statutory legal documentation for senior staff review.
  • Contribute to achieving the Service’s performance targets.
  • Perform other reasonable ad hoc duties as directed by management.
  • Demonstrate and assist with systems and processes for other service members.
  • Monitor work process progress, create basic reports, and highlight issues to the Team Leader.
  • Administer Leasehold Services credit cards and travel cards, ensuring compliance with guidelines.

Requirements

  • Education and Experience:
    • GCSE/O Level or equivalent education 
    • Experience in administration and working to deadlines 
    • Customer-facing role experience 
    • A to C grade in English and Maths GCSE/O level 
    • Experience with IT and filing systems 
  • Additional Requirements:
    • Willingness to work outside contracted hours, including evenings and weekends, with notice.
    • Compliance with political restrictions related to the role.