To assist with the maintenance and management of the Service Catalogue for the IT Service, providing IT goods and services to the organisation.

You will be a positive contributor to IT services so we deliver cost effective, reliable and agile solutions that support the business transformation programmes of the council.

The role sits within the IT Operations team providing essential front-line services to IT customers. IT Operations is responsible for managing customer contact and responds to customer satisfaction and perception of the service. This role is part of the Service Catalogue & Procurement team which sits alongside the Finance and Project team.

Key Relationships

• This role reports to the Service Catalogue and Procurement Controller
  
• Works with Project & Finance colleagues
  
• Other managers and colleagues within IT Operations and the wider IT Service
  

·         Service staff from across the council, including directors, leaders and senior managers.

·         External & internal partners, and collaborators, e.g. NHS

Day to day tasks may include:

• Assist with the administration of the IT Service Catalogue which provides standard equipment and repeatable services. 
  
• Provide equipment and peripherals to customers of the service as per the current delivery arrangements.
  
• Work with colleagues to ensure sufficient stock is available.
  
• Maintain additional supporting information for equipment and services available via the IT Service Catalogue.
  
• Assist with the Standard and non-standard requests generated via the Service Catalogue and ensure correct processes are followed.
  
• Support colleagues across the IT Service with Procurement requests
  
• Raise orders on behalf of colleagues across the IT Service
  
• Assist with the publishing of pricing information monthly for schools and related services.
  
• Monitor progress of requests.
  
• Assist with the delivery of Standard Change minor projects, products and services when required.
  

Although this list provides examples of what you will be doing it’s not intended to be exhaustive, and you will have personal objectives linked to our People Plans and Strategies that will be discussed and agreed with your line manager when you start.