Responsibilities

• Provide effective and quality service to maximize collection and recovery of all invoices/recovery notices issued.
  
• Determine appropriate recovery action required on invoices/recovery notices, including referring to Legal services, bailiffs, recovery agents, DWP, third parties and liaising with these organisations to settle queries.
  
• Process credit notes, refunds, write-offs, statements, standing orders, and ensure collection of direct debits and rejected direct debits are carried out within direct debit regulations.
  
• Maintain system controls to ensure the correct and timely issuing and collection of daily/periodic invoices.
  

Resident & Community Contribution

• Respond to enquiries from members of the public and organisations by telephone, letter, email, or in person in the most appropriate manner and within the council's customer care standards.
  
• Demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.
  

People Management

• Assist in induction and training of peers and new employees.
  
• Provide training to ensure that all Council staff using the invoicing system are properly instructed in its use.
  

Operational Service Delivery

• Organize and manage a varied workload to meet deadlines and set targets.
  
• Ensure all income is correctly allocated to relevant accounts and work with the Income Control Team to reconcile queries.
  
• Prepare and create Bacs files for the collection of income in line with direct debit regulations, producing reports to verify collection amounts.
  
• Check all invoices for quality, accuracy of data, description, debtor details, and VAT; flag cases to be returned for manual invoices to be issued if required.
  
• Generate reminders and final demands from the system and dispatch them having checked the latest payment position.
  
• Prepare statistics and maintain accurate customer information and notes.
  
• Assist with monthly balancing and the preparation of reports to departments.
  
• Maintain knowledge and understand computerized debtors system and be responsible for appropriate input to and use of data held.
  
• Action credit note requests promptly, checking that