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Inquiries and Decisions Officers
- Posted 16 November 2025
- Salary 31.09
- LocationIslington EC1P United Kingdom
- Job type Contract
- Sector Community & Social
- ReferenceRQ1643771
Job description
2-3 Months Contract with a Local Authority
Summary
- This role is designed to deliver a high-quality homelessness service by assessing applications, conducting inquiries, and making statutory decisions under homelessness legislation. The position emphasizes the Homelessness Reduction Act 2017, focusing on prevention and providing empathetic, trauma-informed support to vulnerable individuals and families.
Responsibilities
- Assess homelessness applications (singles and families) and make decisions in accordance with legislation, case law, and council policy.
- Clear backlog of pre-existing applications and ensure timely decisions.
- Provide a responsive, customer-focused service that is trauma-informed and empathetic.
- Participate in case conferences with internal teams (Adult Social Care, Children’s Services, MARAC, hospitals) and external agencies.
- Support council initiatives for vulnerable groups (rough sleepers, refugees, domestic abuse survivors, LGBTQ+, care leavers).
- Ensure safeguarding responsibilities for adults and children are met at all times.
- Develop effective partnerships with internal departments and external agencies (RSLs, advocacy services, prisons, hospitals, probation, health services).
Essential Experience Required
- Experience working with vulnerable individuals in housing, health, or social care within a diverse urban environment.
- Proven experience conducting homelessness assessments and making decisions on complex cases.
- Experience delivering services empathetically and through a trauma-informed approach.
Essential Qualifications Required
- Relevant experience in housing or homelessness services (essential).
- Professional qualification in housing or related field (desirable).
Additional Information
- Working hours: 35 hours per week
- DBS required.
The role closes soon, apply ASAP.