Inquiries and Decisions Officers

Posted 16 November 2025
Salary 31.09
LocationIslington EC1P United Kingdom
Job type Contract
Sector Community & Social
ReferenceRQ1643771

Job description

2-3 Months Contract with a Local Authority

Summary
  • This role is designed to deliver a high-quality homelessness service by assessing applications, conducting inquiries, and making statutory decisions under homelessness legislation. The position emphasizes the Homelessness Reduction Act 2017, focusing on prevention and providing empathetic, trauma-informed support to vulnerable individuals and families.
Responsibilities
  • Assess homelessness applications (singles and families) and make decisions in accordance with legislation, case law, and council policy.
  • Clear backlog of pre-existing applications and ensure timely decisions.
  • Provide a responsive, customer-focused service that is trauma-informed and empathetic.
  • Participate in case conferences with internal teams (Adult Social Care, Children’s Services, MARAC, hospitals) and external agencies.
  • Support council initiatives for vulnerable groups (rough sleepers, refugees, domestic abuse survivors, LGBTQ+, care leavers).
  • Ensure safeguarding responsibilities for adults and children are met at all times.
  • Develop effective partnerships with internal departments and external agencies (RSLs, advocacy services, prisons, hospitals, probation, health services).
Essential Experience Required
  • Experience working with vulnerable individuals in housing, health, or social care within a diverse urban environment.
  • Proven experience conducting homelessness assessments and making decisions on complex cases.
  • Experience delivering services empathetically and through a trauma-informed approach.
Essential Qualifications Required
  • Relevant experience in housing or homelessness services (essential).
  • Professional qualification in housing or related field (desirable).
Additional Information
  • Working hours: 35 hours per week
  • DBS required.
The role closes soon, apply ASAP.