Income Officer

Posted 11 June 2025
LocationHatfield SG6 3JF United Kingdom
Job type Full time
Sector Financial / Banking / Accounting

Job description

Cashier System Reconciliation Assistant

We are seeking a Cashier System Reconciliation Assistant to join our team and assist with the daily reconciliation of Cashier System input/output and reconciliation to the financial system. The ideal candidate will be responsible for processing various forms of income, maintaining suspense accounts, processing refunds, and investigating payment enquiries. Additionally, the candidate will provide systems advice and service support to service areas and assist in the administration of the Council’s Cashiering function.

Responsibilities:

  • Assist with the daily reconciliation of Cashier System input/output and reconciliation to the financial system
  • Process and author all forms of income to the authority including cash, Direct Debits/Credits, and Debit and Credit Card payments
  • Transfer Sales Ledger files by BACS
  • Maintain suspense accounts, process refunds, and investigate payment enquiries
  • Provide systems advice and service support to service areas
  • Assist in the administration of the Council’s Cashiering function
  • Work closely and in partnership with the Controls Risk & Performance Team

Experience:

  • Extensive understanding of PCI/DSS (Payment Card Industry Data Security Standard)
  • Extensive knowledge of computer software including MS Office applications
  • Good standard of numeracy and literacy
  • Excellent communication skills with the ability to deal comfortably with suppliers & customers
  • Ability to communicate accurately to Management & Members
  • Experience of working in a pressurized environment
  • Ability to deal with difficult situations and work unsupervised
  • Track record of identifying process or service weaknesses and developing options for improvement
  • Ability to develop and implement procedures
  • Experience of working in a team environment
  • Knowledge of banking and cash collection procedures
  • Experience of working in a cash collection environment and dealing with VAT


Requirements

Requirements:
  • Previous experience in a similar role
  • Strong understanding of PCI/DSS
  • Proficiency in MS Office applications
  • Excellent communication and problem-solving skills
  • Ability to work in a pressurised environment
  • Strong numeracy and literacy skills
  • Experience in cash collection and dealing with VAT