Income Assistant

Posted 05 August 2025
Salary 23.73
LocationLambeth SE1 United Kingdom
Job type Full time
Sector Financial / Banking / Accounting
ReferenceRQ1578471

Job description

3 months contract with local authority

This position is a crucial role within the well-established Litigation Team in the Homeownership department of the London Borough of Lambeth. The Income Assistant will be responsible for providing administrative support to the Litigation Team, ensuring efficient processing of claims related to leasehold arrears. The role involves handling document management, correspondence, and coordination of casework in a fast-paced legal and housing environment. The post holder will also be involved in ensuring compliance with legal protocols and supporting the efficient delivery of litigation processes.

Responsibilities:

  • Prepare and serve Letters of Claim in compliance with the Pre-Action Protocol for Debt Claims
  • Review and respond to replies to Letters of Claim, escalating cases where necessary
  • Allocate incoming casework to Litigation Officers based on workload and priorities
  • Manage mail merges for standardized correspondence and ensure timely communication with homeowners and legal representatives
  • Handle inbound and outbound calls with homeowners, legal representatives, and internal stakeholders
  • Prepare and issue County Court claims for recovery of service charge arrears
  • Request and process County Court Judgments (CCJs) in uncontested cases
  • Draft and serve Section 146 Notices in preparation for forfeiture proceedings
  • Prepare and submit Interim Charging Order (ICO) and Final Charging Order (FCO) applications
  • Maintain accurate case records on relevant systems and support litigation officers with administrative tasks
  • Liaise with internal teams to gather evidence, verify charges, and progress cases efficiently
  • Assist in preparing reports and performance data as required by management


Requirements


  • Knowledge/experience of landlord & tenant matters, Civil Procedure Rules, court and litigation processes, and property law
  • Commitment to equality and diversity
  • Familiarity with Council’s IT and accounting systems