Housing Register Officer

Posted 13 July 2025
Salary 18
LocationBromley BR1 United Kingdom
Job type Contract
Sector Community & Social
ReferenceRQ1554654

Job description

2 months contract with a local authority

Job Purpose
  • To assess housing applications and determine housing need in accordance with the Allocations Scheme and relevant housing legislation. The role ensures fair and efficient processing of applications, accurate banding decisions, and the provision of tailored housing advice to support residents in accessing appropriate accommodation.

Key Duties/Accountabilities
  • Assess housing applications and determine eligibility, priority, and banding in line with the Council’s Allocations Scheme and policies.
  • Process and manage high-priority move-on applications, including those from homeless households, care leavers, and clients supported by resettlement services.
  • Issue decision letters and respond to correspondence related to housing applications and allocations.
  • Provide accurate and tailored housing advice and information to customers via phone, email, and in person.
  • Handle both straightforward and complex customer queries efficiently and in line with performance targets.
  • Maintain and update records using the Council’s housing IT systems, ensuring data accuracy and compliance with data protection regulations.
Essential Experience Required
  • Experience working in a housing allocations, homelessness, or housing advice role.
  • Strong understanding of housing legislation, including the Housing Act 1996 and local authority allocations policies.
  • Experience handling complex customer queries and making legally sound decisions.
  • Proficiency in using housing management systems and Microsoft Office applications.
Essential Qualification Required
  • Good standard of education (e.g., GCSEs or equivalent).
Additional information to note
  • Working Hours: 35 hours per week.
  • DBS check required for this role.
Closing Date: 27th July 2025

Requirements

Requirements
  • Experience working in a housing allocations, homelessness, or housing advice role
  • Strong understanding of housing legislation, including the Housing Act 1996 and local authority allocations policies
  • Experience handling complex customer queries and making legally sound decisions
  • Proficiency in using housing management systems and Microsoft Office applications
  • Good standard of education (e.g., GCSEs or equivalent)