Summary

Responsibilities

• Offer advice on homelessness prevention, housing options, and tenure rights.
  
• Communicate with applicants via phone, email, or letter.
  
• Progress homeless applications in compliance with legislation and guidance.
  
• Assess applicants' circumstances and develop personalized housing plans.
  
• Make decisions on duties owed to applicants and notify them within target times.
  
• Maintain accurate records of applications, assessments, and outcomes.
  
• Assist applicants in accessing the private rented sector and financial assistance schemes.
  
• Collaborate with partner agencies to address various applicant needs.
  

Qualification

• Education to at least A-level standard or equivalent knowledge (NVQ level 4).
  
• Commitment to continuous professional development and acquiring specialist skills.
  

Knowledge

• Understanding of homelessness legislation and landlord-tenant law.
  
• Familiarity with options for those at risk of homelessness.
  
• Awareness of data protection and equality and diversity issues.
  

Skills

• Effective written and verbal communication.
  
• Ability to build and maintain relationships.
  
• Strong negotiating skills and sensitivity in diverse situations.
  
• Ability to manage expectations and overcome barriers.
  
• Time management and workload prioritisation.
  
• Precision in managing a diverse caseload and maintaining records.
  
• Teamwork, flexibility, and initiative.
  

Experience

• Experience with Locata (Homelessness system).
  
• Experience in a Housing Options team or similar environment.
  
• Experience in partnership working and dealing with vulnerable applicants.
  

Working Conditions

• Hybrid working with potential home visits.
  
• Occasional evening, weekend, and on-call duties.
  
• Enhanced DBS check required.
  
• Valid driving license and access to a vehicle for client visits.