2-3 months with a Local Authority

The Housing Options Officer is responsible for delivering a high-quality, customer-focused housing options service in accordance with statutory duties under the Housing Act 1996 (Parts VI and VII) and the Homelessness Reduction Act 2017. This includes assessing housing needs, preventing homelessness where possible, and securing suitable accommodation for those in need.

Provide housing advice and options to customers in line with legislation, policies, and procedures
Apply the Housing Act 1996 (Parts VI and VII) and Homelessness Reduction Act 2017 to casework, ensuring accurate assessment of prevention and relief duties
Develop robust and effective Personalised Housing Plans (PHPs) tailored to each applicant’s needs and circumstances
Assess complex cases, including applicants with histories of rough sleeping, ensuring appropriate interventions are in place
Work with a prevention-focused approach to resolve housing issues before crisis point

Ability to assess complex cases, including those with a history of rough sleeping
Proven experience in a housing options or homelessness prevention role within a local authority or similar setting
Strong working knowledge and practical application of: Housing Act 1996 (Parts VI and VII), Homelessness Reduction Act 2017

Good standard of education (GCSEs or equivalent; housing-related qualification desirable)

Requirements

Proven experience in housing options or homelessness prevention role
Strong working knowledge of Housing Act 1996 (Parts VI and VII), Homelessness Reduction Act 2017
Good standard of education (GCSEs or equivalent; housing-related qualification desirable)
Enhanced DBS with barred list

Housing Options Officer