1-2 Month Contract with a local Authority

Job Purpose

• The post holder will be responsible for delivering a high quality tenancy and estates management service across the District including estate based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement.
  

Key Duties/Accountabilities

• Manage tenancy related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary.
  
• Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate including enforcement, taking detailed witness statements, mediation, conciliation, monitoring and preparation of legal documentation. This will involve close working with legal representatives and other partners and attendance at Court
  
• To ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy and regulatory requirements.
  
• Responsible for the monitoring and managing of own case load in line with performance targets, prioritising workloads to deliver stretching targets and deadlines, where many of the cases will be complex and of a very sensitive and emotive nature.
  
• Maintain a highly visible profile on Council estates to provide an excellent estate management service.
  
• Ensure Estate Management Inspections are undertaken on a regular basis to ensure the environment is maintained to a high standard. This will involve remedying problems and working with partners and residents.
  
• Deal with requests for permissions and alterations and improvements to properties. Undertake property inspections for tenanted properties.
  
• Review introductory tenancies in line with procedures and legislation.
  
• Investigate and make decisions on individual cases regarding all aspects of day-to-day housing management activity including processing requests for successions, assignments, joint tenancies and transfers of tenancy.
  
• Investigate and deal with reports of abandoned properties, subletting and trespassing of properties.
  
• Undertake reception duties, dealing with telephone and personal enquiries and provide housing advice, deal with all aspects of office administration to ensure an effective delivery of the housing service.
  
• Identify and provide support to vulnerable tenants, liaising with and making appropriate referrals internally and externally to assist tenants to sustain a tenancy.
  

Essential Experience Required.

• Experience of working in Social Housing
  
• Dealing directly with the public and delivery of high quality customer care
  
• Dealing with and liaising with a range of voluntary, statutory and partner agencies
  
• Presenting evidence in Court
  

Essential Qualifications Required

• 3 G.C.S.E.’s Grade A-C to demonstrate literacy & numeracy skills, or, through previous employment experience, able to demonstrate good literacy and numeracy skills
  

Additional information to note

• ​This role is 37 Working Hours Per Week.
  

The role closes on 22/07/25