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5-6 months contract with a Local Authority

Job Summary:

•An exciting opportunity has arisen for a Homeownership Officer to join a dedicated Housing team.

•The successful candidate will deliver a high-quality, customer-focused leasehold service, managing consultation processes, billing, correspondence, and legal matters.

•This role is vital in supporting leaseholders and delivering statutory obligations while maintaining compliance with legislation and organisational standards.

Key Duties/Accountabilities (Sample):

•Manage statutory and non-statutory leaseholder consultations, including issuing Section 20 notices and maintaining robust records.

•Respond to leaseholder enquiries via email, phone, and in person, handle complaints and member enquiries.

•Prepare bills and correspondence using Microsoft Word and Excel mail merge.

•Build strong working relationships with residents and tenant associations; attend out-of-hours meetings as required.

•Conduct home and estate visits, investigate complex cases, and collaborate with internal departments and external partners.

•Take appropriate legal action, prepare court documentation, and represent the organisation in court and tribunals.

•Support safeguarding and identify vulnerable residents, signposting to relevant support services.

•Keep up to date with relevant housing legislation, policy, and good practice.

•Support other sections including service charges, arrears recovery, and Right to Buy processes.

•Contribute to wider team functions, including inbox management and general administrative support.

Skills/Experience:

•Thorough knowledge of leasehold legislation and understanding of challenges within social housing.

•Experience dealing with complex cases, complaints, and challenging customers in a housing context.

•Proven ability to write complex reports or witness statements and manage conflicting priorities.

•Excellent verbal and written communication skills with strong organisational and analytical capabilities.

•Proficient in Microsoft Office, particularly Excel (intermediate to advanced level).

•Experience in providing high-level customer service and engaging with a wide range of stakeholders.

•Ability to work independently in a high-pressure environment and adapt to change.

Additional Information:

•The closing date: 10/06/2025 @12:00.

•Basic DBS is required for this role.

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