3-4 months with a local authority

Job Purpose

As the Head of Housing Improvement and Strategy, you will provide strategic leadership and operational oversight across a range of critical functions within Housing Services. You will be responsible for shaping and delivering housing strategy and policy, overseeing the implementation and support of core IT systems, and ensuring a strong customer focus across housing services. You will lead on data governance, drive forward service transformation aligned with the Council’s Plan, and ensure compliance with social housing regulation including the Tenant Satisfaction Measures. Through effective collaboration and matrix management, you will work closely with colleagues across the council to improve service quality, resident outcomes, and operational efficiency.

Key Duties/Accountabilities

Play a critical part in supporting safe, sustainable communities, enhancing resident wellbeing, and shaping service delivery in line with both corporate priorities and statutory duties.
Be an active part of the Housing Senior Leadership Team and Stronger and Safer Communities Directorate, implementing the Swindon Plan, the Housing Improvement Plan, and supporting the delivery of corporate strategies.
Lead a diverse range of teams and activities to develop and implement the Council’s strategic approach and political priorities in relation to the provision of outstanding landlord services.
Promote innovation, efficiency, and customer focus in the delivery of housing management for over 10,000 social homes.
Provide service wide leadership to ensure the landlord function for our social housing complies with legislation and regulation including the Regulator of Social Housing’s Consumer Standards.

Essential Experience Required

Proven experience as a senior Head of Service role within a housing organization preferably within a Local Authority environment is essential.
Significant experience of managing complex budgets is essential.
Experience of multi-agency working, including community safety, adult services, and health partners is essential.

Essential Qualification Required

Relevant housing or management qualification (e.g., CIH Level 5, degree-level, or equivalent experience) is essential.

Additional information to note

The role closes soon, please apply ASAP.

Requirements

Proven experience as a senior Head of Service role within a housing organization, preferably within a Local Authority environment
Significant experience of managing complex budgets
Experience of multi-agency working, including community safety, adult services, and health partners
Relevant housing or management qualification (e.g., CIH Level 5, degree

Head of Housing Improvement Strategy