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2-3 months contract with a Local Authority

Job Summary:

•The Assessment Officer plays a key role in delivering high-quality, professional, and comprehensive collection and financial assessment services within the Assessment Hub.

•The role supports the efficient operation of income-related benefits assessments, collection tasks, and customer support functions.

•Working flexibly across teams, the post-holder is expected to operate with limited supervision, follow standard operating procedures, and contribute to continuous service improvement and automation.

•A strong customer focus, commitment to best practice, and adaptability are essential to delivering a consistent and efficient service that complies with both national and local policies and legislation.

Key Duties/Accountabilities (Sample):

•Deliver accurate and timely financial assessments and collection activities, including the determination of income-related benefits, reductions, and complex collection cases.

•Provide professional and clear advice to customers via written and verbal communication, maintaining high standards of customer care.

•Maintain detailed, accurate records of customer contact and actions taken, ensuring full audit trails and data integrity.

•Contribute to service improvement by supporting automation initiatives and streamlined working practices.

•Work collaboratively within the Assessment Hub, assisting in training, induction, and support of colleagues and new staff.

•Engage with vulnerable customers sensitively and appropriately, offering support and guidance in line with council policy.

•Keep up to date with relevant policies, procedures, and legislation to ensure accurate and lawful service delivery.

•Attend team meetings and actively contribute ideas for process and policy improvements.

Skills/Experience:

•Proven track record in financial assessment and/or collection services.

•Experience processing income-related claims, changes in circumstances, and managing related customer enquiries.

•Strong IT and technical skills, including the use of relevant software systems.

•Excellent written and verbal communication skills, with the ability to explain complex matters clearly.

•Adaptability and willingness to work as part of a pooled resource within the Assessment Hub.

•Commitment to professional development and continuous learning.

•Experience in a local authority collection or assessment environment.

•Relevant professional or administrative qualification in financial assessment, collection, or welfare services.

Additional Information:

•The closing date: 30/05/2025 @18:00.

•Hybrid working - 20% office based 80% home working.

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