• The Council Tax Officer (Revenues & Benefits Officer) will work within Lewisham Council’s Resident and Business Services Group, providing an efficient and customer-focused service to residents.

• The post holder will be responsible for administering Council Tax and related revenue streams in accordance with legislation, ensuring accurate billing, collection, and recovery of debts.

• This role combines frontline customer service — responding to complex telephone and electronic enquiries — with back-office administrative duties to support the effective collection of revenue and maintenance of accurate records.

• The position plays a key part in helping the Council maximise income and deliver a high standard of service to residents.

• Administer Council Tax accounts and other revenues in accordance with current legislation and Council procedures.

• Respond effectively to all customer enquiries via telephone, email, letter, and face-to-face interactions, maintaining a professional and customer-focused approach.

• Process applications for discounts, exemptions, and reliefs, ensuring compliance with regulations and fraud prevention protocols.

• Undertake recovery actions for unpaid accounts, including reminders, summonses, and liaison with Enforcement Agents, solicitors, and courts.

• Prepare cases for write-off in line with delegated powers and audit procedures.

• Ensure all records, databases, and case management systems are accurate and up to date.

• Participate in outreach activities and proactive initiatives to improve Council Tax collection rates.

• Maintain detailed knowledge of Council Tax legislation, local authority procedures, and data protection requirements.

• Provide guidance and mentoring to junior staff as required and contribute to training and process improvement initiatives.

• Support the team in achieving performance targets, maintaining service quality, and adhering to the Council’s values of equality, integrity, and customer care.

• Proven experience in Revenues and Benefits administration within a local authority or similar setting.

• Sound working knowledge of Council Tax legislation, regulations, and recovery procedures.

• Experience in handling customer enquiries within a busy contact centre or customer service environment.

• Competence in using Revenues and Benefits systems (e.g. Civica) and Microsoft Office applications.

• Strong numerical and analytical skills, with the ability to calculate liability, discounts, and payments accurately.

• Excellent written and verbal communication skills, with the ability to manage complex and sensitive customer issues professionally.

• Understanding of GDPR and data protection obligations in handling customer information.

• Ability to work to deadlines, manage competing priorities, and maintain accuracy under pressure.

• Experience in liaising with external partners such as Enforcement Agents, DWP, or the Valuation Office Agency.

• Commitment to equality, diversity, and high standards of public service delivery.

• The closing date: 13/11/2025.

• Location: Lewisham Council.