• We are currently seeking a Cemeteries Administrator to provide high-quality administrative and customer support within a bereavement services environment.

• This temporary role involves working at either a cemetery site office or central public office, delivering compassionate front-line support to members of the public and professionals from the bereavement industry.

• The successful candidate will play a key role in ensuring that services are delivered sensitively, efficiently, and in line with relevant regulations and policies.

• Provide administrative support for the full range of burial and cremation services, including processing statutory documentation and booking services.

• Act as a first point of contact for the public and bereavement professionals, handling enquiries and complaints with tact and empathy.

• Assist customers in the selection and identification of graves, maintaining accuracy and attention to detail.

• Liaise with funeral directors, monumental sculptors, and internal teams to coordinate funeral arrangements and ensure compliance with regulations.

• Maintain accurate manual and computer-based records relating to interments, payments, memorialisation, and site maps.

• Accept and process payments for bereavement services, reconciling cash and maintaining financial records.

• Support the enforcement of cemetery and memorial procedures and policies.

• Assist with identifying graves and directing funeral corteges and visitors to the appropriate areas.

• Provide advice on memorial options and support public engagement or educational initiatives where required.

• Carry out general administrative tasks, word processing, and report preparation.

• Offer training or mentoring to new staff, as needed.

• At least one year’s relevant experience in a bereavement-related setting, providing support and advice in a sensitive and respectful manner.

• Experience in administrative roles including cash handling and working within a business environment.

• Confident use of Microsoft Office or equivalent IT systems for maintaining records and producing documents.

• At least two years' experience in the above areas.

• Strong communication and interpersonal skills, with the ability to engage empathetically and professionally with the public.

• Excellent organisational and planning skills to manage and prioritise tasks effectively.

• Ability to work both independently and collaboratively as part of a team.

• Solid understanding of customer care, confidentiality, and professionalism in a sensitive working environment.

• Good numeracy skills with the ability to carry out cash handling and reconciliations.

• Awareness of basic health and safety responsibilities and practices.

• Proactive approach to performance improvement and service delivery.

• The closing date: 29/08/2025.