Business Support Assistant

Posted 16 November 2025
Salary 17.41
LocationUsk NP15 United Kingdom
Job type Full time
Sector Administration / Clerical
ReferenceOR17441

Job description

Summary:
This role is integral to the business support function within Children's Services, providing a flexible and resilient service to support the children's social work teams. Based in Usk NP15, the position offers a hybrid working model after an initial five-week office-based training period. The role requires excellent administrative and IT skills, attention to detail, and the ability to adapt to a dynamic work environment. The successful candidate will join a supportive team dedicated to maintaining high standards of service delivery.

Responsibilities:
  • Manage incoming and outgoing correspondence for social work teams, including letters, emails, and verbal communications.
  • Ensure accurate file management of both paper and electronic records.
  • Respond to Data Protection Subject Access requests and police inquiries.
  • Perform administrative tasks such as photocopying, scanning, and booking rooms and transport.
  • Validate and update databases during system transitions.
  • Schedule meetings, manage diaries, and handle meeting minutes.
  • Maintain office supplies and conduct digital file audits.
  • Set up new starter laptops and manage equipment logs.
  • Handle petty cash and record transactions.
  • Serve as the first point of contact for safeguarding referrals and other inquiries.
  • Build trust through effective communication and troubleshoot issues with colleagues.
  • Maintain and update the internal database (PLANT) for children's records.
  • Support managers with HR tasks and recruitment processes.
  • Assist with training and support for new and existing staff.


Requirements


  • Strong recent experience in administration and IT.
  • Excellent attention to detail and customer service skills.
  • Ability to work well in a team and support colleagues.
  • Positive attitude and resilience in a changing environment.
  • Flexibility to adapt to unexpected changes.
  • Access to a car and ability to commute within 30 minutes of the office.
  • Full training will be provided