Job description

3-4 months contract with a Local Authority

Job Summary:

• An exciting opportunity has arisen for a Business Analyst to join a high-impact Transformation Team.

• This role will support a large-scale Customer Experience programme, focused on delivering service improvement and organisational change.

• The successful candidate will play a key role in reviewing business processes, supporting best practice, and working collaboratively across functions to embed a culture of continuous improvement.

Key Duties/Accountabilities (Sample):

• Collaborate with service areas to analyse and improve complex business processes.

• Lead on embedding business improvement methodologies across various levels of the organisation.

• Ensure business analysis practices are up to date and aligned with current industry standards.

• Contribute to the development of robust business cases to support effective project and programme delivery.

• Mentor and support Assistant Business Analysts, sharing knowledge and best practice to aid their professional development.

Skills/Experience:

• Experience in a Business Analyst role or possession of a recognised business analysis qualification.

• Proven ability to map and improve business processes across a range of services.

• Strong facilitation skills, with the ability to run workshops and engage stakeholders.

• Excellent analytical and problem-solving capabilities with high attention to detail.

• Ability to work effectively in cross-functional teams and communicate across all levels of an organisation.

• Understanding of customer-centric service delivery and transformation programmes.

Additional Information:

• Hybrid working – 3 days in the office required.

• The closing date: 10/06/2025 @17:30.

Business Analyst Transformation

Business Analyst Transformation

Job description

Karina Nazarenko