3 Month Contract With A local Authority

To coordinate and manage the end-to-end voids process to ensure empty properties are turned around efficiently, safely, and to required standards, enabling prompt re-letting and minimising rent loss. The Voids Coordinator acts as a key liaison between contractors, surveyors, lettings teams, and tenants to streamline the voids and re-letting process.

Key Duties and Responsibilities:

• Oversee the voids process from tenancy termination to property handover, ensuring properties are re-let within target timescales.
  

• Arrange pre-void and post-void inspections in collaboration with surveyors or maintenance staff to assess works needed.
  

• Coordinate and schedule void works (e.g., repairs, cleaning, compliance checks) with internal teams or external contractors.
  

• Monitor contractor performance, ensuring work is completed on time, within budget, and to agreed quality standards.
  

• Maintain accurate records and void property data in housing or asset management systems, updating key milestones and progress notes.
  

• Ensure all void properties are compliant with safety regulations (e.g., gas/electric checks, asbestos surveys, fire safety) before re-letting.
  

• Act as a central point of contact between lettings teams, maintenance, tenants, and other stakeholders to ensure smooth transitions and effective communication.
  

• Track void turnaround times and rent loss, identifying delays and working to improve performance against KPIs.
  

• Support continuous improvement by identifying opportunities to streamline processes and reduce re-let times.
  

Requirements

• Strong organisational and time management skills
  

• Excellent communication and stakeholder coordination
  

• Knowledge of voids processes and housing/property management
  

• Understanding of repairs and maintenance terminology and processes
  

• Ability to manage multiple tasks and deadlines
  

• Proficiency in using housing management or repairs systems (e.g., Northgate, Orchard, Civica, etc.)
  

• Experience in a housing, property, or repairs coordination role (essential)
  

• Understanding of social housing voids procedures (desirable)
  

• Knowledge of health & safety, compliance, and regulatory standards
  

• Relevant qualification in housing, property services, or business administration (desirable)