3 Month Contract With A Local Authority

The Village Manager will be responsible for providing high-quality tenancy and housing management services to a mixed portfolio of general needs residents, shared owners, and leaseholders. The role ensures effective day-to-day management of homes on behalf of our client under a formal Management Agreement. The postholder will work primarily from the local office at E20 1DB, supporting a small, dedicated team and ensuring excellent customer experience and compliance with service standards.

Key Responsibilities

• Manage all aspects of tenancy and occupation including:
  

  • Lettings, viewings, sign-ups, and allocations of properties
    

  • Tenancy audits, assignments, successions, and mutual exchanges
    

  • Investigation and management of anti-social behaviour (ASB), including informal and formal interventions
    

• Ensure residents understand their rights, responsibilities, and tenancy conditions.

• Carry out routine estate inspections, identifying and reporting issues related to safety, cleanliness, repairs, and general estate condition.
  

• Complete Person-Centred Fire Risk Assessments (PCFRAs) with residents, ensuring appropriate mitigation measures are agreed and acted upon.
  

• Complete housing management–related fire safety actions in line with organisational policies and statutory requirements.
  

• Work closely with repairs, compliance, and property colleagues to resolve issues promptly and maintain safe, well-maintained homes.

• Act as a key point of contact for residents, providing timely responses to queries and requests.
  

• Facilitate resident communications as required under the management contract, ensuring messages are clear, inclusive and accurate.
  

• Contribute to the handling and resolution of complaints, working in partnership with internal colleagues to ensure learning and service improvement.

• Ensure all housing management functions are delivered in line with obligations set out in the Management Agreement with the client.
  

• Maintain effective working relationships with contractors, stakeholders, local partners, and internal teams.

• Update internal systems and databases to accurately record:
  

  • Customer contacts
    

  • Changes in tenancies
    

  • ASB cases and outcomes
    

  • Fire safety actions and PCFRA findings
    

• Prepare and maintain accurate records to support decision-making, reporting, and contract compliance.
  

Requirements

• Experience in a housing officer or neighbourhood management role (general needs, leasehold or mixed tenure).
  

• Demonstrable knowledge of tenancy management processes including lettings, ASB, and estate management.
  

• Experience completing PCFRAs or willingness to undertake training.
  

• Experience delivering resident-facing services in a fast-paced environment.
  

• Strong understanding of housing law, tenancy agreements, ASB legislation and safeguarding.
  

• Ability to manage sensitive or challenging situations with confidence and professionalism.
  

• Strong organisational skills with the ability to manage a varied workload.
  

• Clear communication skills, both written and verbal.
  

• Competent in using housing management systems and MS Office applications.
  

• Customer-focused, empathetic and solutions-oriented.
  

• Works well in a small team, supporting colleagues where needed.
  

• Reliable, proactive, and confident working autonomously on site.
  

• Commitment to delivering high-quality resident services and maintaining safe homes.