6 months contract with local authorities

Job Purpose:

• Undertake the day-to-day duties of a Telecare Response Officer, visiting residents and supporting them to be helped off the floor and provide first aid to the most vulnerable people in the borough.
  
• Support the Greenwich Telecare service, a 24-hour emergency service for elderly and vulnerable people, helping them maximize their independence with the use of assistive technology in their own homes.
  
• Collaborate with another borough to provide their Response Service.
  

Key Responsibilities:

1. Resident Support:
   

   • Visit residents and provide assistance to help them off the floor.
     
   • Provide first aid to the most vulnerable people in the borough.
     

2. Shift Work:
   

   • Work 12-hour shift patterns (4 on 4 off), including nights, weekends, and bank holidays to support the service when needed.
     

Requirements:

• Customer Service and Interpersonal Skills:
  

  • Excellent customer service and interpersonal skills.
    
  • Ability to deal with customers who are distressed, stressed, or vulnerable over the phone and in person.
    

• Telecare Service Knowledge:
  

  • Good understanding of the Telecare service.
    
  • Enthusiastic and committed to delivering a professional and high-quality service.
    

• Communication and Resilience:
  

  • Excellent communication skills.
    
  • Ability to work under pressure and on own initiative.
    
  • Resilient and calm in emergencies.
    

• Additional Requirements:
  

  • Full UK Driving Licence.
    
  • Enhanced DBS Check.