9 months contract with a local authority

Job Purpose

• To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
  
  

Key Duties/Accountabilities

• Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes. 
  
• Liaise with and set the standard for contractors and their RLOs (and where appropriate consultants) engaging with residents.
  
•  Take an active role in developing, agreeing and managing the residents consultation plan for individual projects. 
  
• Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets. 
  
• Coordinate the temporary or permanent re-housing of residents, where necessary. 
  
• Advise Project Managers of the likely effects of capital works on residents. 
  
• Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments. 
  
• Liaise with contractors, external agencies and SHP staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents.
  
  

Essential Experience Required

• Previous Resident Liaison Officer experience is essential.
  

Essential Qualification Required

• General education qualification is essential.
  
  

Additional information to note

• Working hours: 36 hours per week.
  
• The role requires a Driving license.
  
• The role requires a standard DBS.
  
• The role is hybrid with Minimum 4 days in office/site(s).
  
• Job location: Carshalton Road, Sutton, Greater London, SM1 4LE, United Kingdom
  

The closing date for this position is 12th March 2025.