Summary

This is a 2-month contract position with a local authority, focusing on income collection for housing stock. The role is pivotal in early intervention and debt prevention, involving tasks such as initiating possession proceedings, preparing legal documents, attending court, executing warrants, and managing evictions. It plays a critical role in addressing customer inquiries related to housing income and identifying opportunities for early intervention and arrears prevention.

Responsibilities

Collaborate with a dynamic Rent Service Team to optimize rent and arrears collection.
Oversee a designated 'patch' of residential and non-residential accounts.
Ensure compliance with the pre-court action protocol.
Achieve collection targets in a challenging environment while supporting vulnerable residents.
Provide advice and referrals to support agencies.
Identify and implement best practices for arrears recovery within the team.
Process payments over the phone and address customer inquiries.

Experience

Qualifications

Essential: 5 GCSEs at Grade C or above, including Maths and English, or equivalent.

Requirements

Ability to ensure all customer interactions are positive and professional.
Computer literacy and numerical proficiency.
Excellent written and verbal communication skills.
Willingness and flexibility to work as part of a team to meet deadlines and provide cover as needed.
Analytical, highly organized, logical, and methodical approach.

Additional Information

Rent Service Officer