Job description

4 Months Contract with Local Authority

Summary:

The role involves providing a welcoming reception service for the Registration Service, acting as the first point of contact for visitors, and handling inquiries both in person and over the phone. This position is crucial for maintaining smooth operations within the Registration Team by performing various administrative tasks and occasionally covering for Registration Officers. The role also requires maintaining an organized and professional reception area and ensuring compliance with relevant policies and procedures.

Responsibilities:

Greet and assist visitors upon arrival, logging their details in the service software system.
Handle correspondence, personal inquiries, and telephone calls efficiently.
Maintain records of outgoing post in the post database.
Manage and secure the petty cash float for the Registration Reception.
Provide clerical support to the Team Manager, including preparing certificates of births, deaths, and marriages.
Serve as the first point of contact for visitors with diverse queries, directing them appropriately.
Promptly and courteously handle telephone inquiries, redirecting as necessary.
Collect and account for statutory and non-statutory fees in line with financial directives.
Assist in maintaining a database of all births, deaths, marriages, and civil partnerships within Islington and the City of London.
Schedule appointments and provide advice to customers over the phone.
Stay informed about Registration policies, procedures, and systems to provide accurate information.
Ensure the reception area is professional and welcoming.
Support the reception information system and assist with large mail shots and event preparations.
Perform additional duties as required, aligned with the post's grade.

Additional Responsibilities:

Utilize and assist others in using IT systems efficiently.
Achieve service outcomes and personal appraisal targets as set by the line manager.
Participate in training and assist in training others, both individually and in groups.
Engage in meetings and events to enhance communication and development.
Uphold the Council’s core values of public service, quality, equality, and empowerment.
Ensure services are delivered in line with the Council's commitment to high-quality service.
Comply with the Data Protection Act and other relevant legislation.
Adhere to the Council’s Health and Safety Policy and relevant legislation.
Operate within the framework of the Council's Dignity for All Policy (Equal Opportunities Policy).

Requirements

Strong interpersonal and communication skills.
Experience in a reception or administrative role.
Proficiency in using information technology systems.
Ability to handle inquiries and provide accurate information.
Knowledge of Registration policies and procedures is advantageous.
Commitment to the Council’s values and policies.
Ability to work independently and as part of a team.
Attention to detail and organizational skills.

Receptionist