2-3 months contract with a local authority

Job Purpose

The post holder will be responsible for investigating and responding to all challenges, representations, and appeals received at all stages of the statutory process in regard to Penalty Charge Notices (PCNs), the removal of vehicles, and Fixed Penalty Charge Notices (FPNs) in line with Lambeth policies, procedures, and any legislative responsibilities. The post holder will ensure they produce high-quality responses to set productivity targets and work to a consistently high standard often to strict and tight deadlines. He/she will be expected to have the knowledge, experience, and aptitude to weigh up the evidence of each case to make balanced judgments.

Key Duties/Accountabilities

Prioritize and manage own workload and tasks in response to changing demands from management.
Investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision.
Deal with transfer of liability in change of ownership or contract hire, payment related enquiries, and enquiries or representations with payments attached.
Ensure that all correspondence is replied to in accordance with best practice and in plain English.
Ensure that daily quality and quantity performance standards are met or exceeded and that letters conform to relevant quality, policy, and legislative standards.
Request refunds of PCNs/FPNs when required in accordance with Parking Service processes and policies.
Administer and respond to Charge Certificate correspondence in line with quality and performance standards.

Essential Experience Required

At least 2 years’ experience of working in customer service or administration, having to compose formal letters and correspondence.
Experience of analysing data and carrying out investigations to inform decisions.
Experience of working within a busy, target-driven environment and effectively prioritising and managing own workload.
Experience of using computer systems and databases.

Essential Qualification Required

Additional Information

Working hours: 35 hours per week.
This post is based upon a career grade of Sc6 to SO1 and progression can be made once the expected levels of experience and performance standards are achieved to a satisfactory level for all duties of the post.
The role closes on 18th August 2025, apply ASAP.

Parking Representation Officer