• Southwark Council is seeking a Parking Debt and Complaints Officer to support the Parking and Network Management service.

• The post holder will manage PCN-related debt and enquiries at the warrant stage, ensuring cases are reviewed accurately, evidence is assessed fairly, and responses are completed to a consistently high standard.

• This role requires strong knowledge of parking legislation, enforcement processes, TEC procedures and back-office parking systems.

• The officer will also liaise with Enforcement Agents, courts and internal stakeholders to ensure the timely and effective management of parking debt and associated complaints.

• Handle PCN-related casework at the warrant stage, including appeals, enquiries and representations.

• Review and weigh evidence for complaints, Member enquiries and warrant-stage challenges.

• Respond to Statements of Truth (SOT) and N244 applications.

• Liaise with TEC (Traffic Enforcement Centre), local County Courts and Enforcement Agencies.

• Manage correspondence and Stage 1 complaints at the Warrant of Control (WoC) stage.

• Monitor and reconcile parking income, Enforcement Agent activity and performance.

• Process breathing space and DRO (Debt Relief Order) notifications relating to parking debt.

• Apply knowledge of relevant parking legislation, including CPR 75.

• Maintain high standards of accuracy, case recording and data integrity.

• Support the wider Parking and Network Management team with administrative duties and service delivery.

• Minimum 1 year of back-office Parking Services experience, including handling PCNs (essential).

• Strong understanding of parking enforcement processes, warrant progression and statutory requirements.

• Experience working with TEC, County Courts, Enforcement Agents and related legal procedures.

• Ability to assess evidence, make informed decisions and produce clear written responses.

• Knowledge of SOT, N244 applications and Warrant of Control processes.

• Familiarity with CPR 75 and relevant parking legislation.

• Strong administrative, organisational and record-keeping skills.

• Excellent written communication skills for handling formal correspondence and complaints.

• Ability to work independently while meeting deadlines and accuracy standards.

• Professional, calm and resilient, particularly when dealing with sensitive or escalated cases.

• The closing date: 27/12/2025.

• Hours: 36 per week.

• Work Pattern: 2 days in office, 3 days – WFH.

• Location: 160 Tooley Street, Southwark, Surrey, SE1 2QH.