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6-7 months contract with a Local Authority

Job Summary:

•The officer will make decisions regarding priority and banding for each housing application, issue letters, and manage incoming correspondence.

•They will process applications, including high-priority cases such as homeless individuals, leaving care clients, and those supported by the Resettlement Team.

•The officer will also provide tailored housing advice, maintain accurate records, and assist with administrative tasks to support the housing service.

Key Duties/Accountabilities (Sample):

•Make decisions on housing need assessments in line with the London Borough of Bromley Allocations Scheme and agreed policies and procedures.

•Determine priority and banding for each application and issue letters in accordance with the Council’s procedures.

•Process applications in compliance with the Council’s policies and procedures.

•Assess and process high-priority move-on applications (e.g., homeless cases, leaving care clients, and support/resettlement team clients).

•Handle both straightforward and complex customer queries via phone and in-person, ensuring accuracy and meeting agreed performance targets.

•Provide tailored housing advice and information to customers, addressing their specific needs.

•Actively participate in team meetings, working groups, service development, and reviews.

•Operate and maintain Council computer equipment and IT systems, updating and amending records to ensure data is correct.

•Stay updated on developments, options, and products within the housing sector, ensuring accurate and timely information is provided.

•Assist in administrative tasks, including photocopying, distributing post, and supporting customers in completing forms.

•Respond promptly to inquiries via phone, correspondence, or in person, meeting or exceeding the Council’s response targets.

•Foster positive relationships with colleagues and external partners, including PCT, housing associations, housing providers, and voluntary agencies.

•Perform general office administration tasks such as filing, clerical duties, and other related activities.

Skills/Experience:

•Previous experience in a housing-related role or similar public sector service environment.

•Knowledge of the London Borough of Bromley Allocations Scheme and housing policy is desirable.

•Ability to assess and process housing applications, including complex and high-priority cases.

•Strong communication skills, including the ability to handle customer queries efficiently and accurately.

•Experience in providing housing advice and information, particularly tailored to individual needs.

•Competence in using IT systems for record-keeping and data management.

•Strong organizational skills and attention to detail, with the ability to prioritize tasks.

•Ability to work both independently and as part of a team.

•Proactive approach with a customer-focused attitude.

•Flexibility and adaptability, including the ability to work remotely if required.

Additional Information:

•Full-time role: 35 Hr/week.

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