3 months contract with a Local Authority

Job Purpose

The Homelessness and Housing Solutions Advisor will provide professional and compliant, customer-facing advice services focused on the prevention and relief of homelessness. They will also support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams.

Key Duties/Accountabilities

Deliver high-quality Homelessness and Housing Solutions and Advice Services with a customer-centric approach and high regard for equality, diversity, and respect for individual circumstances.
Act as the central hub for all approaches and enquiries to the homelessness, housing solutions, void, and allocation service, ensuring timely resolution or onward referral.
Operate a telephone duty system to handle inbound calls professionally and within set service levels.
Provide professional customer-facing triage service at public offices, offering primary homelessness and housing solutions advice in accordance with relevant legislation and acts.
Undertake to find and secure temporary accommodation in cases of emergency homelessness.

Essential Experience Required

At least 3 years demonstrable experience working in a homelessness, housing options, or relevant customer advice service.
Knowledge of legislation, regulation, and policy related to the provision of the service.
Experience in providing high-quality customer services to customers with complex issues and in emotive situations.
Experience in assessing and meeting people’s needs, managing expectations, and problem-solving through collaboration and partnership working.
Experience in call handling and operating specialist IT systems.

Essential Qualification Required

GCSEs or equivalent including English, Maths, and/or a second language at Grade A-C.
CIH Professional qualification Level 3 or other relevant qualification is desirable.

Additional Information

Requirements

At least 3 years demonstrable experience in a homelessness, housing options, or relevant customer advice service
Knowledge of legislation, regulation, and policy related to the provision of the service
GCSEs or equivalent including English, Maths, and/or a second language at Grade A-C

Homelessness and Housing Solutions Officer