Job description

5 months contract with a Local Authority

Job Summary:

• We are seeking an experienced Head of Housing Management to lead and strategically develop a comprehensive range of housing services.

• This senior leadership role encompasses tenancy and leasehold management, sheltered housing, resident engagement, customer insight, and neighbourhood planning.

• The successful candidate will be responsible for shaping service delivery, championing innovation, and ensuring compliance with legal and regulatory frameworks.

• This is a highly visible leadership post with responsibility for setting strategic direction, engaging key stakeholders, and driving continuous service improvement.

Key Duties/Accountabilities (Sample):

• Provide strategic leadership across tenancy management, welfare support, and independent living services.

• Lead the development and implementation of policies and strategies to improve service delivery and resident outcomes.

• Ensure strong resident engagement through empowerment, consultation, and co-production initiatives.

• Maintain robust governance and compliance with all statutory, policy, and regulatory obligations.

• Lead, coach, and inspire a team of 5–8 direct reports and wider staff, promoting a culture of performance and accountability.

• Collaborate across departments and external agencies to deliver joined-up, resident-focused services.

• Oversee complex budgets totalling over £100m including workforce and operational costs.

• Drive innovation through digital transformation and strategic partnerships.

• Act as the strategic lead on complaints, audits, housing inspections, and regulatory reporting.

• Contribute to corporate initiatives and lead on cross-cutting improvement projects across the wider housing and resident services functions.

Skills/Experience:

• Proven senior leadership experience within housing management or related fields.

• In-depth knowledge of social housing legislation, tenancy law, housing governance and consumer standards.

• Demonstrable experience in leading complex teams and managing high-value budgets.

• Strong ability to design and implement policy, strategic plans, and service frameworks.

• Exceptional communication and stakeholder engagement skills – able to influence at senior levels.

• Experience managing resident engagement programmes and promoting co-production.

• Track record of leading transformation programmes including digital service delivery.

• Understanding of safeguarding, equality, diversity, and inclusion in housing contexts.

• Analytical and problem-solving capabilities, with experience using performance data for decision-making.

• Experience working across partnerships (e.g., health, social care, voluntary sector) to deliver integrated housing solutions.

Additional Information:

• Hours per Week: 36 hours (Monday to Friday, 09:00–17:00).

• Security Clearance: Basic DBS required.

Head of Housing Management

Job description

Karina Nazarenko