Job description

Summary:

The Grade 5 Family Gateway Contact Officer positions are integral to the Family Gateway service within Cardiff Council's Children’s Services. These roles involve a hybrid work model with typically two days in the office each week. The officers will manage and coordinate multiple referrals without carrying a caseload. The Family Gateway is dedicated to providing high-quality information, advice, and assistance to babies, children, young people, families, and professionals across Cardiff. The service employs a family-centered, strengths-based, and inclusive approach to ensure that support is timely and appropriate, working collaboratively with various professionals and partners.

Responsibilities:

Provide information, advice, and assistance to families and professionals.
Manage and coordinate multiple referrals.
Facilitate contact through telephone, web chat, and email.
Collaborate with Early Help services and partner agencies.
Recognize and address potential risks to individuals, consulting with Social Workers and other professionals as needed.

Requirements

Enthusiasm, motivation, and a positive attitude.
Resilience and the ability to handle pressure effectively.
Passion for improving the lives of families in the city.
Comprehensive understanding of the needs of babies, children, young people, and families.
Proven experience in building effective relationships with diverse individuals and groups.
Excellent interpersonal skills for quick rapport building.
Ability to provide clear and accurate information and advice.
Proficiency in Microsoft Office and/or case management systems.

Family Gateway Contact Officer

Job description

Summary:

Responsibilities:

Requirements

Rukayat Ojewale