• The TA Procurement and Compliance Service procures emergency housing and property related management services from private rented landlord organisations.  Our portfolio of properties is situated across various London areas and comprises nightly paid annexes, bed and breakfast hotels and a small stock of leased accommodation.

• The Contract Monitoring Officer primarily provides administration support for the procuring and compliance processes contracting and onboarding property offers and services. An important dimension of the role is approving safety documentation, issuing instructions to landlords to take corrective action where information does not meet statutory legislation, building regulations or guidance.  The role holder is customer facing with a range of internal and external stakeholders and leads on coordinating property inspections; landlords’ occupancy checks and registering disrepair complaints.

• Provide administrative support in contracting temporary accommodation, ensure property offers are described correctly and charges by Managing Landlords comply with the Pan London Rates schedule that protects the council’s financial interest. Prepare property lists and circulate information to the Allocation Service and other housing teams.

• Lead on delivering a customer-focus service to occupiers of temporary accommodation by facilitating property inspections and recording inspection outcomes. Maintain a centralised Repairs Log and assign complaints of disrepair, pest infestations, anti-social behaviour and other occupancy or property issues to Managing Landlords, Repairs and Maintenance Officers, Allocations Service or other housing teams.

• Approve landlords’ safety certificates ensuring compliance with legal requirements.  Issue landlord notifications for renewal of certificates, store submissions securely and maintain the TA Property Health and Safety Register and property folders up to date. 

• Collate suppliers’ monthly portfolio returns, analyse information and present information in report format using appropriate data visualisations

• Coordinate audits for occupancy checks and oversee property hand backs.

• Knowledge of temporary accommodation provision and an awareness of property related Health and Safety compliance information.

• Experience of providing administrative support in a housing context or other office environment working with a range of professionals and residents.

• Experience in delivering customer services, monitoring a range of front-line operational activities including records management and handling customers complaints.

• Good verbal and written communication skills.

• Ability to manage personal time and own workload with minimal supervision.

• Experience of gathering, analysing and reporting data using appropriate visuals.

• The closing date: 13/03/2025 @17:00.