Summary

As a Housing Triage Officer on a 3-month FTC with a local authority, you will serve as the initial point of contact for residents seeking housing assistance. Your role is crucial in providing early intervention and advice to prevent homelessness, ensuring that residents receive the necessary support and guidance.

Responsibilities

Serve as the first point of contact for all new service enquiries, offering advice and assistance on housing and homelessness issues.
Conduct initial assessments of households to determine their needs.
Coordinate and respond to general housing and homelessness enquiries via email, phone, and in-person presentations.
Deliver all aspects of the Community Housing Service effectively, in line with legislation, statutory guidance, policies, procedures, and protocols.
Assess a household’s risk of homelessness at the first point of contact and provide high-quality advice to prevent homelessness.
Respond to all referrals under the ‘Duty to Refer’ arrangements, providing appropriate advice and support or escalating to the Housing Solutions Team.
Determine if a household should apply to the Council’s Housing Register or if there is a risk of homelessness, making referrals to the Housing Solutions Team if necessary.
Maintain accurate, timely, and comprehensive records of all casework actions in the Housing Management system.

Requirements

Experience working with vulnerable residents from diverse backgrounds and circumstances.
Experience in a housing, customer service, or advocacy and advice setting.
Excellent interpersonal skills, including active listening and negotiating.
Strong communication skills, with the ability to write detailed case notes and technical letters.
Ability to work unsupervised, prioritise workloads, and meet targets and deadlines.

Essential Qualifications

Knowledge of the causes of homelessness and best practices in preventing and relieving homelessness.

Additional Information

Community Housing Triage Officer