3 Month Contract With A Local Authority

As the first point of contact for families, professionals, and visitors, the Children’s Centre Receptionist plays a key role in creating a welcoming, safe, and supportive environment. You will provide a friendly and professional front-of-house service, handle a range of administrative duties, and ensure the smooth day-to-day running of reception services at the centre.

Key Responsibilities

• Greet and sign in all visitors, families, and professionals in a warm, friendly, and professional manner.
  
• Manage the reception area to ensure it is safe, tidy, and welcoming at all times.
  
• Answer and direct telephone calls, taking clear messages and responding to queries appropriately.
  
• Provide accurate information about the Centre’s services, activities, and timetable.
  
• Assist with general administrative tasks such as photocopying, filing, scanning, and data entry.
  
• Maintain and update attendance registers, booking systems, and client contact records.
  
• Follow safeguarding procedures, ensuring visitors are properly identified and access is monitored.
  
• Work with staff to maintain a safe and secure environment for children and families.
  
• Support communication with families through phone calls, letters, texts, or emails.
  
• Liaise with internal staff and external agencies as required.
  
• Help with preparation for groups and sessions, including setting up spaces and handing out materials.
  
• Assist in collecting feedback or evaluations from parents/carers.
  

Requirements

• Experience in a reception, customer service, or administrative role.
  

• Excellent interpersonal and communication skills – both verbal and written.
  

• Warm, approachable, and professional manner, particularly when working with families and young children.
  

• Strong organisational skills and attention to detail.
  

• Ability to use IT systems, including Microsoft Office (Word, Excel, Outlook).
  

• Ability to handle sensitive or confidential information appropriately.
  

• Flexible, reliable, and able to work as part of a team.
  

• Enhanced DBS