1 Year Contract With A Local Authority

The appointed candidate will be based across Family Hubs in the Borough and will:

• Provide a friendly, professional and welcoming reception service to all children, families, staff, professional colleagues and visitors to the Family Hubs.
  

• Support the effective and efficient delivery of services through high-quality administrative assistance.
  

• Contribute to the accuracy, maintenance and development of data and information systems in response to changing service needs.
  

Key Responsibilities

• Provide a polite, warm and welcoming reception for all visitors, parents, carers, staff and partner agencies.
  

• Support visitors in accessing the services they need.
  

• Carry out follow-up calls to Hub users as directed.
  

• Ensure families complete registration forms and that all visitors and staff sign in and out appropriately.
  

• Conduct daily and weekly health and safety checks, including site security procedures.
  

• Act as a keyholder, First Aider and Fire Marshal for the site, ensuring all first aid supplies are maintained.
  

• Maintain a clean, tidy and accessible reception area and general Hub environment.
  

• Keep noticeboards up to date and relevant.
  

• Provide reception cover at other Family Hub sites as required to cover staff absence or training.
  

• Provide general administrative support to ensure the smooth operation of the Family Hub.
  

• Collate, print and distribute materials and documents as requested by the team.
  

• Order and issue stationery and equipment following standard approval processes.
  

• Take accurate notes and minutes at meetings, maintaining confidentiality at all times.
  

• Process ICT and mobile phone requests, set up new user accounts, and maintain contact lists and web information.
  

• Raise Purchase Orders (POs) and process invoices.
  

• Support office management functions, including Business Continuity, Health & Safety, and maintaining corporate registers or contract lists.
  

• Manage and administer room bookings for Family Hub activities, meetings and events.
  

• Prepare rooms for activities and events, including refreshments, furniture, IT equipment and paperwork.
  

• Maintain and organise storage areas, ensuring compliance with Health & Safety regulations.
  

• Input and maintain accurate records, registration forms and contact details on the Family Hubs case management system.
  

• Support the development, maintenance and accuracy of data and information systems to meet service requirements.
  

• Respond to routine information requests and manage basic internal queries (referring complex issues to the Family Hub Navigator or Manager).
  

Requirements

• GCSEs (or equivalent) in English and Maths at Grade C/4 or above.
  

• NVQ Level 2 or 3 in Business Administration (or equivalent experience).
  

• Willingness to undertake First Aid and Fire Marshal training.

• Experience working in a busy reception or front-of-house environment.
  

• Proven experience providing administrative support in a team or office setting.
  

• Experience of dealing with members of the public, including children, families, and professionals.
  

• Experience maintaining accurate records and data entry on electronic systems.
  

• Experience managing diaries, bookings, or scheduling meetings/events.
  

• Experience using IT systems (Microsoft Office, Outlook, databases, etc.) to support administrative functions.
  

• Enhanced DBS is required for this role