2 Month Contract With A Local Authority

We are seeking an experienced Business Analyst to support a critical project focused on the implementation, enhancement, or transformation of the Mosaic Case Management System for both Adult and Children’s Social Care services.

The postholder will work closely with service leads, IT teams, third-party suppliers (e.g., Servelec), and stakeholders to gather and analyse business requirements, map processes, and support the design and configuration of Mosaic to meet statutory, operational, and strategic needs.

Key Responsibilities:

• Lead the end-to-end analysis of business requirements related to Mosaic system workflows, forms, and configuration for Adults' and Children’s Social Care.
  

• Facilitate workshops and stakeholder engagement sessions with practitioners, service managers, and technical teams.
  

• Translate complex statutory and service requirements into clear functional specifications and user stories.
  

• Analyse existing processes, identify gaps, and recommend solutions or improvements within Mosaic and surrounding systems.
  

• Support configuration testing, data migration validation, and user acceptance testing (UAT).
  

• Work with suppliers (e.g., Servelec) to ensure technical deliverables align with functional requirements.
  

• Document workflows, process maps (e.g., using BPMN or Visio), and business rules.
  

• Provide guidance and input into training materials and support the rollout of new features or modules.
  

• Ensure compliance with relevant legislation (e.g. Care Act, Children’s Act, GDPR) in system design and data handling.
  

• Track project deliverables and milestones, reporting on progress to the project manager or programme board.
  

Essential Skills & Experience:

• Proven experience as a Business Analyst on projects involving Mosaic (Servelec) case management system.
  

• Strong understanding of Adult and/or Children’s Social Care services within a UK local authority context.
  

• Experience in requirements gathering, business process mapping, and writing functional specifications.
  

• Ability to interpret statutory requirements and translate them into system configuration or process change.
  

• Excellent stakeholder engagement and communication skills across technical and non-technical audiences.
  

• Strong analytical, problem-solving, and documentation skills.
  

• Experience supporting user acceptance testing (UAT) and post-go-live support.
  

• Experience with data migration or system integrations involving Mosaic.
  
• Familiarity with project management and Agile delivery environments.
  
• Experience working with third-party suppliers and vendors (e.g., Servelec).
  
• Knowledge of other social care or education systems (e.g., Liquidlogic, CareDirector) beneficial but not required.
  
  
  

Qualifications:

• Degree or equivalent qualification in a relevant field (e.g. Business Analysis, Social Care, IT).
  

• Certified Business Analyst (e.g., BCS, IIBA) or equivalent experience.