2 months contract with a local authority

Job Purpose

• Carry out Rent Support duties on behalf of the Council. You will be responsible for carrying out rent support tasks within a small team with tasks allocated on a rota basis.
  
• Tasks will include setting up tenancy starts for residents and non-residents, processing refunds, arranging balance transfers, processing claims for compensation of charges, and processing insurance applications.
  
• You will answer queries from residents by phone, email and post relating to their rent account, process financial information using Camden’s systems, identify and chase gaps in information, and respond to queries from other teams relating to Rent Support work.
  
  

Key Duties/Accountabilities

• Setting up tenancy starts for residents and non-residents
  
• Processing refunds
  
• Arranging balance transfers
  
• Processing claims for compensation of charges
  
• Liaising with the Council’s insurance brokers for the tenant’s contents insurance scheme, forwarding applications, resolving queries and provide appropriate advice and information on insurance acceptance and claims and any other duties relating to insurance.
  
• Answering queries from residents by phone and email relating to their rent account
  
• Ensure that tenant’s correspondence is dealt with in accordance with the Councils timescales.
  
• Assist with training of new staff and assist with system development and testing as required.
  
• Process financial information in an accurate and timely way
  
• Identifying and chasing gaps in information where appropriate  
  
• Maintaining systems with accurate data
  
• Maintaining good relationships between the Council and residents, and with colleagues in other teams.
  
• Attend meetings and support other teams to improve service delivery
  

Essential Experience Required

Previous experience carrying out Rent Support duties on behalf of the Council is essential.

Essential Qualification Required

(HCC) 5 GCSEs A – C grade including Mathematics and English or equivalent experience in a housing, social policy or a related work area is essential.

Additional information to note

• Working hours: 36 hours per week.
  
• The role is hybrid with Minimum 2 days in office/site(s).