• An exciting opportunity has arisen for a Technical Support Officer with a focus on applications support to join a fast-paced technical environment within a public sector organisation.

• The role will involve providing first-line application support to internal service users, resolving issues, enhancing system usability, and contributing to improvements in operational efficiency through data and diagnostic tools.

• This is an ideal position for someone with excellent technical support experience, analytical thinking, and strong interpersonal skills who is looking to make a meaningful impact in service delivery.

• Provide effective and collaborative technical support to service users, including assistance with system functionality and navigation.

• Diagnose and troubleshoot software/application issues, escalating more complex problems to senior teams when necessary.

• Design, build, and maintain dashboards and data tools to support reporting and data-driven decision-making.

• Configure and customise tools and workflows to meet operational and customer-specific requirements.

• Maintain up-to-date knowledge of system updates, product developments, and best practices.

• Support training and onboarding activities by sharing technical guidance with new users or team members.

• Record support interactions and resolutions accurately to support continuous improvement and service learning.

• Provide clear, empathetic, and solution-oriented customer service, including in-person support (“floorwalking”).

• Collaborate with internal teams to identify recurring issues and contribute to service improvements or software enhancements.

• Proven experience providing applications support within a technical or customer-facing environment.

• Strong analytical and problem-solving skills.

• Ability to manage multiple support queries efficiently and professionally.

• Excellent written and verbal communication skills, with a focus on customer service.

• A proactive, collaborative, and solution-focused approach.

• Experience with Totalmobile or similar workforce management platforms.

• Familiarity with dashboard/reporting tools (e.g., Power BI, Excel, or similar).

• Understanding of software configuration and user support processes in a public sector or housing environment.

• The closing date: 14/10/2025.

• Working Hours: 35 hours per week (Monday to Friday).