6 months contract with local authority

Responsibilities

• Demonstrate understanding and adherence to the Council’s Customer Care Standards.
  
• Ensure suppliers and contractors meet customer service obligations.
  
• Support timely responses to Member enquiries, complaints, and Freedom of Information requests.
  
• Promote a positive image of the Council through community engagement.
  
• Assist in the induction and training of peers and new employees.
  
• Act as Project Manager on specific service tasks.
  
• Maintain a safe working environment in line with Health & Safety regulations.
  
• Contribute to the Estates Service to meet property requirements of Council policy objectives.
  
• Manage Council properties, including rent reviews, leases, and tenant matters.
  
• Negotiate property-related agreements and represent the Estates Team in multi-disciplinary groups.
  
• Provide professional advice and prepare reports for Members and Committees.
  
• Conduct property valuations for various purposes.
  
• Ensure security and manage unauthorized use of Council properties.
  
• Communicate with stakeholders on project workstreams.
  
• Contribute to annual asset valuations and manage rent arrears.
  
• Maintain up-to-date records for the Asset Management System.
  
• Support marketing and letting of vacant premises.
  
• Comply with Council policies, codes of practice, and legal requirements.
  
• Provide advice on rating implications and tenant matters.
  
• Support service charge budget management and participate in multi-disciplinary groups.
  
• Manage allocated department/team budget and provide property management advice.
  
• Ensure procurement aligns with corporate guidelines.
  
• Identify and suggest improvements for service efficiency.
  
• Support a strong performance culture and quality service delivery.
  

• Qualifications: Degree or equivalent in a relevant subject; RICS qualified; evidence of continued professional development.
  
• Statutory or Role Specific Requirements: Full, current UK driving license and vehicle access; ability to inspect land and buildings; flexible working hours.
  
• Experience: Teamwork experience; knowledge of Landlord and Tenant Law; property case management; customer service culture development.
  
• Knowledge & Skills: Property case management skills; influencing and negotiating skills; understanding of landlord and tenant law; income recovery and lease management; ability to meet deadlines in challenging environments.