• Slough Borough Council is seeking an experienced Improvement and Recovery Business Analyst to support its ongoing transformation and recovery programme.

• This critical role sits within the Recovery Programme team and contributes to the council’s strategic objectives by identifying and analysing opportunities for service improvement, streamlining operations, and delivering efficiencies.

• The role will play a pivotal part in the development of the council’s Target Operating Model (TOM), focusing on end-to-end process redesign, improving the customer journey, and enabling automation and digital service access.

• It requires strong collaboration across departments and with external partners to deliver measurable improvements and a customer-centric approach to public services.

• Lead and support service improvement and transformation projects aligned with Slough’s Corporate Plan and TOM.

• Analyse customer-facing processes, identify inefficiencies and opportunities for digitisation, automation, and self-service.

• Collaborate with data and insight colleagues to identify trends and deliver evidence-based recommendations.

• Facilitate and lead process redesign workshops using methodologies such as VSM and BPR.

• Produce high-quality business documentation including workflow diagrams, user stories, and case studies.

• Build strong working relationships across services and with external stakeholders to ensure project success.

• Provide regular, transparent project updates and reporting against key metrics.

• Ensure governance, risk management, and compliance standards are upheld in project delivery.

• Promote a “One Council” approach, ensuring cross-service dependencies are understood and addressed.

• Demonstrable experience of delivering high-impact transformation or recovery programmes in complex organisations.

• Strong stakeholder management skills, working with senior managers, councillors, and cross-functional teams.

• Proven ability to lead end-to-end service reviews and process redesign initiatives.

• Experience delivering improvements that result in tangible efficiencies.

• Sound understanding of local government context and recovery programme requirements.

• Skilled in creating and interpreting business analysis artefacts such as user stories, workflow/process diagrams, and business cases.

• High-level written and verbal communication skills, able to influence and engage varied audiences.

• Experience with VSM (Value Stream Mapping), BPR (Business Process Re-engineering).

• Commercial awareness and understanding of financial sustainability in local government.

• Knowledge of service design principles, customer experience improvement and digital transformation.

• Understanding of safeguarding, equality and diversity, and health and safety within a public sector context.

• The closing date: 22/10/2025 @12:00.

• Qualified in Project Management (e.g. PRINCE2, APM, MSP) or Business Analysis, or minimum 3 years’ experience in a similar role.

• Working Hours: 37 hours per week, Monday to Friday (09:00–17:30).