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Unqualified Senior Broker LBS-011
2-3 months contract with a Local Authority Job Summary: • This role involves working within the Access to Resources Team to ensure that children and young people are placed in suitable placements that meet their needs, helping them to achieve their full potential. • You will work proactively to secure appropriate placements, track referral patterns, and manage placement costs, ensuring the best outcomes for children and young people. Key Duties/Accountabilities (Sample): • Placement Management: Ensure all children are placed in suitable placements, monitor referral patterns, and the use of Independent Fostering Agencies (IFAs). Alert senior management to any risks or threats to sufficiency. • Referral & Placement Systems: Develop and manage systems to track referrals, placements, placement moves, and endings. Ensure that high-quality management information is available for planning and review. • Efficient Service Delivery: Deliver a responsive service alongside the Fostering Service. Keep all parties informed when placements are made and ensure children’s views are considered in the process. • Sourcing & Negotiating Placements: Source and negotiate suitable placements. Contribute information about the market for health to ensure the quality of services and maintain accurate records in Mosaic. • Cost Negotiation: Negotiate placement costs and support packages to ensure cost-effective placements. Ensure placement agreements and contracts are completed timely and financial activities are updated on Mosaic. • Foster Carer Payment Systems: Help put systems in place to ensure foster carers and providers are paid promptly and fairly, ensuring adherence to the Fostering Payment Policy. • Placement Monitoring & Reporting: Maintain an overview of all children waiting for placements. Monitor progress and alert senior managers to any risks to the sufficiency strategy. • Management Information: Ensure information systems are fit for purpose and generate high-quality management information to support decision-making and planning. • Resource Optimization: Maximize the use of Southwark’s fostering resources, minimising the use of external placements, and promoting the use of Friends and Family Placements where appropriate. • Market Knowledge & Best Practice: Stay updated on local and national changes in best practice for securing placements, including legislative changes and Ofsted guidance. • Professional Development: Provide professional guidance and support to less experienced social work colleagues and supervise social work students. Contribute to group and individual supervision to support evidence-informed decisions. • Case Records & Supervision: Maintain case records and management information on appropriate systems. Work independently with the ability to seek advice when necessary, contributing to professional resilience in decision-making. Skills/Experience: • Brokerage Experience: Must have experience as a broker, preferably within children’s services or a similar environment. • Placements Knowledge: Understanding of placement services and the dynamics of Independent Fostering Agencies (IFAs). • Negotiation Skills: Strong skills in negotiating placement costs and managing financial aspects of placements. • Case Management: Proficient in using case management systems like Mosaic and other placement tracking tools. • Communication: Excellent communication skills to keep all parties informed and to deliver high-quality professional guidance. • Problem-Solving: Ability to respond to complex and urgent placement issues in a fast-paced environment. Additional Information: • Hybrid role - 2 days/week and 5 days for the week when they are on duty.
Contract
Housing Choice & Applications Officer (G6)
5-6 months contract with a Local Authority Job Summary: •To provide a comprehensive end to end, seamless housing register and allocations service to Havering residents. •To carry out holistic assessments of housing needs and provide timely and appropriate advice, practical support and referrals in line with the Housing Allocation Policy. •To provide a customer-centred advice for those in housing need, enabling residents to make informed choices about housing options available to resolve their housing needs, including those who are not eligible to join the housing register. •To assess applicants’ eligibility for re-housing in conjunction with Housing Allocation Policy. •To allocate Council and Housing Association properties to meets a diverse range of needs from eligible residents. •To be pro-active in minimising void period on vacant Council and Housing Association properties by re-letting with minimum delays. •To process applications for tenants due to be ‘decanted’ from the regeneration programme estates and allocate suitable alternative accommodation to ensure •Take proactive steps to prevent and resolve crisis across the housing, health and social care agendas. Key Duties/Accountabilities (Sample): •Experience of working in a housing register management and/or housing allocations setting. •Working knowledge of 1996 Housing Act Part VI in relation to accommodation and application of Housing Allocation Policy. •Knowledge of legislation and case law on security of tenure, relationship breakdown and domestic abuse; welfare benefits, including personal benefits and housing related benefits. •A general awareness of the different housing options available to residents. •Experience of assessing and interviewing vulnerable people, extracting sensitive information and providing excellent customer care. •Ability to deliver at pace and quickly to tight timescales •Ability to work on own initiative and manage own workload. •Ability to provide complex advice to customers verbally and in writing and write accurate and comprehensive decisions on own initiative in line with the Housing Allocation Policy •Ability to deal with complex and contentious cases and make bespoke recommendations to the line manager. •Ability to respond quickly and positively to changing work demands and conflicting priorities. •Ability to recognise when to seek timely guidance from service managers to prevent casework delays and prevent escalation of cases and complaints. •Excellent oral and written communication skills and the ability to effectively engage with a diverse range of audiences, including senior managers, members, landlords, solicitors, partner agencies and vulnerable customers, in a courteous and professional manner. •Good IT skills, including databases to log and manage information and use of mobile and remote technology to communicate. •Ability to champion service developments and gain commitment and input from other colleagues across the service. •A good understanding of the local community, cultural diversity and the need to adapt services to enable equality of access to services. •Ability to constructively challenge in the workplace – but to also overcome obstacles and proactively find solutions. Skills/Experience: •Knowledge of the Housing Allocations Policy and the ability to assess applicants' eligibility for re-housing. •Experience in delivering accurate and realistic housing advice via personal, telephone, and written communication. •Ability to carry out comprehensive financial assessments and provide debt management support to residents. •Familiarity with making referrals to Housing Medical Advisers, Occupational Therapy teams, and other specialist services. •Experience advising residents on a wide range of housing options, including council housing, private renting, mortgage advice, and shared ownership. •Proficient in advising on tenancy support services such as income maximisation, debt advice, Discretionary Housing Payments, and Housing Benefit support. •Experience using identity/credit verification software to assess housing register applications. •Knowledge of managing the termination of tenancies, including liaising with customers and/or relatives. •Experience managing void properties, including lock changes and ensuring timely re-letting of properties. •Competence in conducting pre-tenancy checks and managing the offer of accommodation, including accompanying viewings and tenant sign-ups. •Ability to prepare and sign appropriate Tenancy Agreements or Licenses for customers. •Familiarity with managing a list of adapted properties and ensuring suitable lettings. •Experience identifying support needs of new tenants and referring them to relevant support services. •Ability to identify cases of fraud and misrepresentation and take appropriate action. •Strong understanding of statutory requirements, government guidance, and codes of conduct in housing services. •Experience resolving customer complaints and correspondence in line with council procedures. •Strong record-keeping skills, including maintaining written and computer records, reports, and monitoring information. •Ability to prioritize caseloads, meet deadlines, and organize work efficiently. •Experience driving innovation and implementing best practice solutions in housing services. •Demonstrated commitment to providing customer-focused service, ensuring "right first-time" housing advice. •Ability to promote service user involvement and support service delivery improvements. •Awareness of cost-consciousness and ability to implement cost-effective changes to work processes. •Experience completing CORE returns and contributing to service improvements. •Strong links with internal and external stakeholders to enhance service delivery and housing outcomes. •Ability to attend and represent the Housing Allocation & Choice Manager at multi-agency meetings. •Proven track record of meeting performance targets, including timely assessments, housing register reviews, and minimizing void periods. Additional Information: •The closing date: 31/03/2025 @00:00. •Primarily remote working.
Contract
Housing Register Officer (BR6)
6-7 months contract with a Local Authority Job Summary: •The officer will make decisions regarding priority and banding for each housing application, issue letters, and manage incoming correspondence. •They will process applications, including high-priority cases such as homeless individuals, leaving care clients, and those supported by the Resettlement Team. •The officer will also provide tailored housing advice, maintain accurate records, and assist with administrative tasks to support the housing service. Key Duties/Accountabilities (Sample): •Make decisions on housing need assessments in line with the London Borough of Bromley Allocations Scheme and agreed policies and procedures. •Determine priority and banding for each application and issue letters in accordance with the Council’s procedures. •Process applications in compliance with the Council’s policies and procedures. •Assess and process high-priority move-on applications (e.g., homeless cases, leaving care clients, and support/resettlement team clients). •Handle both straightforward and complex customer queries via phone and in-person, ensuring accuracy and meeting agreed performance targets. •Provide tailored housing advice and information to customers, addressing their specific needs. •Actively participate in team meetings, working groups, service development, and reviews. •Operate and maintain Council computer equipment and IT systems, updating and amending records to ensure data is correct. •Stay updated on developments, options, and products within the housing sector, ensuring accurate and timely information is provided. •Assist in administrative tasks, including photocopying, distributing post, and supporting customers in completing forms. •Respond promptly to inquiries via phone, correspondence, or in person, meeting or exceeding the Council’s response targets. •Foster positive relationships with colleagues and external partners, including PCT, housing associations, housing providers, and voluntary agencies. •Perform general office administration tasks such as filing, clerical duties, and other related activities. Skills/Experience: •Previous experience in a housing-related role or similar public sector service environment. •Knowledge of the London Borough of Bromley Allocations Scheme and housing policy is desirable. •Ability to assess and process housing applications, including complex and high-priority cases. •Strong communication skills, including the ability to handle customer queries efficiently and accurately. •Experience in providing housing advice and information, particularly tailored to individual needs. •Competence in using IT systems for record-keeping and data management. •Strong organizational skills and attention to detail, with the ability to prioritize tasks. •Ability to work both independently and as part of a team. •Proactive approach with a customer-focused attitude. •Flexibility and adaptability, including the ability to work remotely if required. Additional Information: •Full-time role: 35 Hr/week.
Contract
Estate Surveyor
6 months contract with local authority Job Purpose: Oversee and implement the Council’s Estates Management Strategy. Role: Experience: Previous experience in Estate Management, preferably within a local authority. Programme Implementation: Implement the Council’s Estate Management programme. Valuations and Analysis: Source Red Book valuations and undertake other analysis to support Estate Management. Reporting: Prepare property reports and presentations for internal stakeholders, including briefing reports, Executive and Key decision reports, to support Council decision-making. Asset Enhancement: Advise on the enhancement of assets prior to disposal, including planning applications, marriage value, refurbishment, etc., in liaison with external consultants where appropriate. Leasehold Management: Manage and negotiate around the Council’s income-producing commercial assets. Regearing and Letting Strategies: Implement regearing and letting strategies to maximize Council income and value. Due Diligence: Coordinate due diligence, negotiate favorable terms, and manage legal processes. Negotiation: Lead negotiations with landowners, developers, and other stakeholders to secure optimal terms. Market Research: Conduct comprehensive market research and property appraisals to analyze market trends, identify opportunities, and provide accurate valuations. Internal Valuations: Carry out informal internal valuations and analysis as required. Asset Register Maintenance: Assist with the maintenance of the Council’s Asset Register and coordinate the revaluation of all Council property. Stakeholder Relationships: Build and maintain positive relationships with a wide range of stakeholders, including agents, landowners, developers, solicitors, and internal departments. Legislation and Regulations: Thorough understanding of relevant property legislation, regulations, and procurement procedures. Tenant Management: Work with tenants across a diverse portfolio that consists of different tenures. Letting Strategies: Undertake letting strategies to maximize income or increase value for asset sales. Rent and Service Charges: Produce strategies to reduce and recover overdue rent and service charges. Compliance Certificates: Ensure that tenants have the correct statutory and regulatory compliance certificates. Insurance Cover: Ensure that each building has the correct insurance cover and that book values and reinstatement costs are correct. Dilapidations Surveys: Undertake dilapidations surveys and work with tenants to recover monies. Professional: Membership with the Royal Institution of Chartered Surveyors (RICS) or similar professional body. Operational: Work Environment: Hybrid working with a mix of office and remote work. Minimum 3 days per week in the office.
Full time
Senior Complaints Manager
6 months contract with a Local Authority Job Summary: • The Senior Complaints Manager will ensure that complaints across all Repairs and Investment Services are responded to in line with corporate policies and targets. They will provide guidance and advice to staff, supervisors, and senior management to ensure the effective resolution and remedy of complaints, Members' Enquiries, FOIs, and other related correspondence. The role involves supporting the preparation of complaints responses, reviewing service responses, and, where necessary, assisting with complex investigations, critically analysing evidence such as legislation, government guidance, and departmental policies to achieve appropriate resolutions. • Additionally, the Senior Complaints Manager will work closely with the Customer Experience Manager to ensure that complaints are handled sensitively, and outcomes of investigations are communicated appropriately to complainants or their representatives. In the absence of the Customer Experience Manager, they will supervise the day-to-day management of the Complaints Team, ensuring the provision of a high-quality and efficient complaints service. Key Duties/Accountabilities (Sample): • Respond to complaints across all Repairs and Investment Services in line with corporate policy and targets. • Provide advice and guidance to staff, supervisors, and senior management to ensure the appropriate resolution and remedy of complaints, Members’ Enquiries, FOIs, and other correspondence. • Support the preparation of complaints responses and investigate complex complaints, critically analysing relevant evidence. • Work closely with the Customer Experience Manager to ensure that investigation outcomes are communicated effectively and sensitively. • Supervise the day-to-day management of the Complaints Team, ensuring a quality and efficient complaints service. Skills/Experience: • Strong experience in complaint handling and resolution, particularly within the public sector or local authority. • Knowledge of legislation, government guidance, and departmental policies/procedures relevant to complaints management. • Ability to critically analyse evidence and provide practical solutions. • Strong communication skills, both written and verbal, with the ability to communicate sensitively with complainants and/or their representatives. • Experience in managing a team and providing leadership in a supervisory capacity. • Proven ability to manage multiple cases efficiently and meet targets. Additional Information: • Full-time role: 35 Hr/week.
Contract
Telecare Officer
6 months contract with local authorities Job Purpose: Undertake the day-to-day duties of a Telecare Response Officer, visiting residents and supporting them to be helped off the floor and provide first aid to the most vulnerable people in the borough. Support the Greenwich Telecare service, a 24-hour emergency service for elderly and vulnerable people, helping them maximize their independence with the use of assistive technology in their own homes. Collaborate with another borough to provide their Response Service. Key Responsibilities: Resident Support: Visit residents and provide assistance to help them off the floor. Provide first aid to the most vulnerable people in the borough. Shift Work: Work 12-hour shift patterns (4 on 4 off), including nights, weekends, and bank holidays to support the service when needed. Requirements: Customer Service and Interpersonal Skills: Excellent customer service and interpersonal skills. Ability to deal with customers who are distressed, stressed, or vulnerable over the phone and in person. Telecare Service Knowledge: Good understanding of the Telecare service. Enthusiastic and committed to delivering a professional and high-quality service. Communication and Resilience: Excellent communication skills. Ability to work under pressure and on own initiative. Resilient and calm in emergencies. Additional Requirements: Full UK Driving Licence. Enhanced DBS Check.
Full time
Oracle Financial Systems Specialist
Contract
We require an Oracle Expert who has a proven track record of Data Migration; Archiving; SQL Report writing, Procurement Management Chain; Defining Roles and the associated inherited privileges.
Project Manager - Mechanical & Electrical (Project)
Full time
8-9 months contract with a local authority Job Purpose The Mechanical Project Engineer post holder will hold a degree in Mechanical Engineering or Building services and be responsible working as part of a Mechanical engineering team for allocated work load including organising manage and oversee the delivery of a high quality, cost effective mechanical engineering service in accordance with the needs of various client groups requiring a broad based knowledge of all aspects of Mechanical works from Gas Fired boiler systems, Large Ventilation plant, Air Source Heat Pumps, Legionella control, lifts through to refrigeration and Air conditioning. Key Duties/Accountabilities The role is to organise and manage the Mechanical works allocated to ensure delivery of these aspects of the team’s overall objectives. To provide an exemplary professional service to ensure that corporate and Leisure properties are effectively and efficiently maintained, repaired, adapted, improved or replaced, in accordance with client requirements, good practice, legislative and statutory requirements and to achieve agreed performance targets. Essential Experience Required Substantial relevant experience to deliver required user experience, usability, accessibility and security is essential. Extensive experience since achieving degree status working in UK construction or building services is essential. Experience of specifying and managing building electrical and mechanical works for a range of term, and main contractors is essential. Essential Qualification Required A degree or above in Mechanical engineering is essential. Additional information to note Working hours: 35 hours per week The role is hybrid. 2-3 days a week at a desk in the Town hall Whitechapel, 2-3 days either onsite or WFH depending on the types of works they have allocated at the time, all sites within the boundaries of Tower Hamlets The closing date for this position is 4th April 2025.
Assistant Director - Data, Digital and Customer Services
Full time
7 months contract with a local authority Job Purpose our team is part of Hackney Council’s Customer & Workplace division (an overview of the service structure is available here) The division is responsible for a broad portfolio of high-profile, citizen-facing and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across all areas of the organisation. Key Duties/Accountabilities The Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. These range from requests for general information to help recording major life events such as births, deaths and marriages, and providing support for some of Hackney’s most vulnerable residents who are at risk of homelessness and experiencing financial hardship. As well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience, and provide well designed and efficient end-to-end service journeys. The integration of our customer services, digital and data teams creates huge opportunities to transform the services that our residents and businesses rely upon. By bringing deep insight into the service user’s experience together with sector leading data and analytics, digital technology and design capabilities, these teams are able to identify and implement opportunities to radically improve the customer experience. Essential Experience Required Substantial relevant experience to deliver required user experience, usability, accessibility and security is essential. Significant experience of user experience design activities for strategic, large or complex programmes is essential. Essential Qualification Required Ideally educated to bachelor degree level and/ or holds a relevant professional qualification, although consideration will be given to those applicants without these qualifications, but who can demonstrate they have worked at a similar level is essential. Additional information to note Working hours: 36 hours per week The closing date for this position is 25th March 2025.
Interim Health and Safety Manager
Full time
5 months contract with local authority Job Purpose: Develop, implement, and maintain health and safety policies and procedures to ensure a safe working environment for all employees across the council and for residents accessing council services. Conduct risk assessments, train staff, and ensure compliance with health and safety regulations. Key Responsibilities: Policy Development and Implementation: Develop and enforce health and safety policies and procedures. Ensure compliance with relevant regulations, laws, and best practices. Risk Assessments and Audits: Conduct regular risk assessments and audits. Identify potential hazards and implement measures to mitigate risks. Training and Awareness: Organize and conduct health and safety training sessions. Promote awareness of health and safety practices among employees. Monitoring and Compliance: Monitor compliance with health and safety policies through regular inspections. Incident Investigation: Investigate accidents and incidents to determine causes and recommend preventive measures. Handle worker’s compensation claims and report on health and safety issues. Reporting and Documentation: Maintain records of safety inspections, incidents, and training activities. Prepare reports on health and safety performance and compliance. Leadership and Collaboration: Collaborate with other departments to ensure comprehensive safety coverage. Present to the Corporate Leadership team. Qualifications: Education: Degree in a relevant field. Experience: Several years of experience in health and safety management, preferably within a local authority or similar organization. Skills: Strong organizational, communication, and leadership skills. Thorough understanding of health and safety regulations and best practices. Excellent problem-solving skills and attention to detail.
Finance Business Partner - Adult Social Care
Contract
2-3 months contract with a Local Authority Job Summary: •To work alongside a Service Directorate management team to support the Head of Finance in providing a full range of financial direction, support and guidance to one or more of the Council’s Directorates and one which provides cross-cutting support on capital and transformation. •To support the Directorates’ Senior Management and their budget managers to deliver their budget management responsibilities. The post holder will be required to translate complex financial data to non-financial stakeholders and effectively challenge senior managers, in ensuring robust financial management of each business area. •To provide direct financial support to the Directorates to enable them to develop their strategic financial plans and ensure that the future needs of the service are reflected in the Council’s medium term financial forecasts. To support the Head of Finance in the provision of high-quality financial advice to Corporate Directors, Heads of Service and budget managers across the Directorates through day-to-day management and coordination of a service finance team. Key Duties/Accountabilities (Sample): •To support the coordination of a Finance Business Partnering team or several staff within the team, to provide an optimum level of service provision in accordance with the Council’s policies, budget allocation and statutory requirements. •To support the target setting, performance management, business planning and budget management for the Finance team. •To support the responsible selection, development and performance of junior members within a specific operational finance team in line with the Council’s HR policies. •To undertake additional and specific management responsibilities within the team as directed by the Head of Finance. •To work closely with the Senior Managers within the Directorate so that they are fully informed of the financial position and risks for their services and take the necessary actions to stay within budget. •To support the development of effective external working relationships with key stakeholders within the council to ensure the service has the knowledge and expertise to continuously improve its financial performance. •To take the lead on developing and maintaining external relationships as directed by the Head of Finance. •Ensure that officers and Members are provided with high quality financial advice and direction on financial strategies, policy, standards and practices, enabling service Directorates to make timely and well-informed strategic and operational decisions in the knowledge of the impact those decisions will have financially on the Council. •Understand the business of the service Directorate and the customer’s needs and provide a finance service that adds value. •Support the delivery of productivity, efficiency improvement and cost reduction plans within the service Directorate, including change programmes and cross-cutting projects, and the identification and securing of new funding streams. •The post holder will also be responsible for identifying financial issues within the service Directorate that require attention and seek resolutions to areas of financial concern to ensure expenditure and income is contained within the Budget. •To develop and support improvement projects within the Directorate from a finance perspective. •To support the Head of Finance in ensuring that each Directorate complies with Financial Standing Orders and all other financial policies and procedures as directed by the Chief Finance Officer. •To work with Strategic Finance colleagues as required to proactively support the production of strategic and medium-term financial planning information. •To ensure that the statutory accounting requirements with respect to each Directorate are met and that legislative changes that may have financial impact on Directorates are covered. •To lead on the work and review of complex and high level operational financial issues for specific service areas. •To regularly represent Senior Finance Officers as the finance expert at both internal and external forums. •Ensure clear Service Level Agreements (SLAs) are in place where appropriate, covering all aspects of service delivery with performance and response levels. •To support the development of annual operational plans and budgets for the function or team so that there are clear priorities and appropriate resources are allocated to their achievement. •To formulate and develop plans and budgets for areas of the team and input into the workforce planning process. •To support the development and implementation of budget plans across the Directorate, within legislative requirements and in compliance with the Council’s policies, regulations and standing orders. •To ensure the provision of timely financial information in support of Departmental and Corporate performance monitoring requirements and to corporate timetables. •To ensure all purchasing and procurement is conducted in line with the corporate guidelines with appropriate use of the Council’s financial systems. •To maintain high standards of statutory accounting and meet the Council’s statutory and professional requirements. •To ensure that all financial systems within the Directorate are fit for purpose, link with our Corporate financial systems, meet statutory requirements and financial regulations. •To play a key role in supporting the delivery of productivity and efficiency improvement and cost reduction plans within the service Directorate, supporting transformation change programmes, and identifying and securing new funding streams. •To identify financial issues within the service Directorate that require attention and assist in the successful resolution of areas of financial risk and concern. •To ensure the service Directorate has considered and is managing financial risk and ensure there are adequate reserves and provisions, reporting exceptions to the Head of Finance as necessary. •To take a lead in resolving specific and complex financial issues within the service. •To take personal responsibility for specific technical accounting issues within the team/service area as directed by the Head of Finance. •To support the Head of Finance in the provision of financial input to the transformational agenda across the Council. •Support the implementation of improvement initiatives and change programmes using the Council’s Project Management and Service Improvement methodologies. •To contribute to corporate areas of activity, organisational development and council-wide, cross-departmental strategies, projects or policies, as required from time to time. •To undertake personal responsibility and the finance lead in transformational projects and change programmes as directed by the Head of Finance. •Primary contact will be with other officers within the Council with financial or budget holding responsibilities, and service users / residents and their representative bodies. The postholder will attend senior management, member briefings, committees and other stakeholder forums as directed. •To develop and promote internal and external partnerships that reflect the Council’s commitment to work in active partnership with the community, so that coherent and value for money services are provided. •To be aware of and assist in managing effective cross-Directorate working relationships, while maintaining professional integrity and without compromising good financial and accounting practice. •To regularly attend member briefings, committees and other forums to represent finance on specific financial issues within the service. Skills/Experience: •Experience as a finance professional in a large and complex public sector organisation and an understanding of the annual financial cycle and regime within local authorities. •A good understanding of statutory and regulatory financial framework for local government. •Experience of building partnerships and working effectively with a range of internal and external stakeholders. •Evidence of developing financial strategies and project work in an operational finance setting and across service boundaries. •Experience of successful management of significant budgets in a comparable public sector organisation. •Experience of working across the full range of the accountancy function. •Experience in a management role in a multi-disciplinary organisation. •Knowledge of accounting principles and practices necessary to provide financial control and direction. •Strong analytical and technical skills and the ability to clearly present financial information in a manner appropriate to the recipients of the information. •Knowledge and understanding of the Council’s core objectives, and an understanding of the legislative frameworks and key issues relevant to local government financial management generally. •Ability to extract and manipulate relevant financial data from the core financial information systems with advanced Microsoft Office skills. •Strong interpersonal skills including the ability to communicate with Members and senior management. •Ability to provide constructive challenge and to exert influence. •Advanced technical financial skills such as capital investment appraisal, options appraisal, financial modelling, bench marking, and appropriate financial inputs into business cases. •Ability to use professional judgment effectively in the management of the financial affairs of the Directorate with the minimum level of recourse to more senior staff. •A sound understanding of the political environment and the role of elected members. •An understanding of the specific financial and business context facing the service Directorate and the relevant legislative requirements and context. •Ability to contribute effectively in a large complex organisation to plans for transformational change and improvement. Additional Information: •Part/Fully qualified Accountant - CIPFA, ACA, ACCA, CIMA or equivalent experience.
Business Support Assistant
Full time
3 months contract with local authority Main Purpose: Provide seamless local service delivery through a customer-focused, personalized service of high quality and efficiency that meets the needs of managers and service users. Summary of Responsibilities and Duties: Customer Enquiries: Answer all enquiries in a timely, courteous, and professional manner, using Council IS systems as appropriate. Actively listen to callers to assess and clarify their needs. Provide customers with the most up-to-date information. Communication: Handle inbound and outbound phone calls, emails, internet, in-person, letter, and fax enquiries. Transaction Processing: Accurately and swiftly process transactions, including debtors and creditors, and update IS as appropriate. Undertake banking as required. Bookings and Paperwork: Take bookings and progress paperwork and payments to meet internal and external customer needs. Document Production: Use IS to produce documents and reports to meet internal and external customer needs. Follow-Up Actions: Undertake follow-up actions to process enquiries and keep customers informed. Information Packs: Collate and prepare information packs. Envelope, sort, and distribute information packs and other post. Stock Control: Order, receive, check, and distribute stationery/catalogue items. Complaint Handling: Record complaints accurately and take appropriate action. Prepare and send acknowledgment letters. Information System Updates: Update IS as required to ensure accuracy of information. Service Improvement: Proactively identify areas for service improvement within support services and share best practices and problem-solving. Standards Compliance: Ensure all activities are performed and completed to agreed standards. Team Support: Provide mutual support to colleagues within the unit and assist in the training and development of colleagues. Service Development: Proactively identify opportunities for developing/improving the services delivered by the Support Services Team. Self-Development: Seek opportunities for continuous self-development. Additional Duties: Undertake any other duties commensurate with the level of the post to ensure the efficient and effective running of the Department/Section.
Communications Officer
Contract
3 months contract with local authority Job Purpose: •The communications team needs an experienced and creative communications officer, having worked in other local government comms teams, ready to hit the ground running and work within a small and agile team to deliver proactive campaigns and manage reactive media. •Must be a good writer and thrive in a political environment. Key Duties/Accountabilities (Sample): 1.Communication Strategy: •Support the development and delivery of the council’s Communication Strategy. •Develop and deliver key organisational messages and campaigns for external and internal audiences, embedding digital communications in everything we do. 2.Corporate Identity: •Ensure the use of the council’s corporate identity and correct use by all council staff and partners. 3.Campaign Support: •Offer support to all services in the council to ensure excellent standards for all campaigns and communications. •Translate complex messages into readable and engaging copy, ensuring consistency and accuracy. 4.Digital Communication: •Utilize digital communication, including social media, to engage residents, promote stories, and raise the profile of Thurrock. 5.Media Management: •Support the delivery of a high standard, comprehensive, and integrated media management service. •Efficiently distribute council media releases and, where appropriate, organize press conferences and briefings. 6.Research and Audience Focus: •Use research and knowledge about resident profiles and needs to focus messages and information for differing audiences using a range of channels. 7.Standards and Evaluation: •Support the development and maintenance of standards, procedures, protocols, performance indicators, and ways of evaluating and measuring communications, marketing activity, and media liaison. 8.Income Generation: •Support potential income generation, including sponsorship for council campaigns and events, promotion and coordination of filming locations, and identifying new opportunities. 9.Updates and Developments: •Keep up to date with changes and developments affecting the council and its communications. 10.Crisis Communication: •Support the team in crisis/emergency and high-profile communications. •Some evening and weekend working may be required. 11.Managerial Support: •Deputise for Managers as needed. Skills/Experience: •Ability to plan, deliver, and evaluate marketing and communication plans and activities. •Proven project management and organisational skills. •Creative flair and ability to translate business needs into high-impact campaigns and communication programs. •Excellent interpersonal and communication skills. •Ability to develop and maintain good working relationships across a wide range of contacts. •Ability to work under pressure, determine priorities, and progress a variety of tasks. •Team player, able to help deliver team goals. •Politically astute, sensitive, tactful, and diplomatic. •Ability to exercise discretion, judgment, and ensure confidentiality when dealing with members and officers at every level.
Fund Governance Manager
Full time
Permanent role with a local authority Job Purpose Provide authoritative and recommended advice on a specialist area for the council and / or partners to ensure proper compliance. Advice and support to teams/service/partners on a range of topics in order to further the achievement of the council’s visions, goals and core values. Key Duties/Accountabilities The purpose of the Fund is to meet all future pension liabilities of its scheme members, whilst at the same time seeking to minimise the contributions that need to be paid into the Fund by the employer bodies. The level of employer contributions is assessed every three years through an actuarial valuation of the Fund. The Wiltshire Pension Fund administers pensions on behalf of over 170 different employer organisations, ranging from local authorities, FE colleges, academies, charities and third party service providers. The Pension Team is responsible for the governance and administration of the Wiltshire Pension Fund. The LGPS benefits being administered amount to liabilities and assets currently valued at c£3bn The correct administration is critical to ensure the Fund operates within various, complex regulatory requirements and avoids fines by the Pension Regulator along with the associated reputational risk. The management of the Fund’s assets and liabilities is attributable to its solvency and determines the level of contributions to be paid by employer’s organisations, a significant cost for them (circa. £40m per annum for Wiltshire Council alone) and for many smaller employers this has a direct impact on their financial viability. Essential Experience Required Substantial relevant experience as a professional expert in a large complex organisation within a related specialist field is essential. Significant experience of leading complex and diverse areas of work involving a wide range of contacts which has a high impact on the organisation, community and partners is essential. Essential Qualification Required A degree and relevant professional qualification such as (IPPM, PMI, CII) or related discipline (or ability to demonstrate skills at the required level) is essential. Extensive knowledge of the LGPS Regulations is essential. Additional information to note Working hours: 37 hours per week This is a hybrid role with a 50% office attendance requirement. The closing date for this position is 1st April 2025.
Senior Finance Officer
Full time
Permanent role with a local authority Job Purpose Following the appointment of a new senior leadership team in Finance we are expanding and adapting to create a supportive team that anticipates and collaboratively solves problems, helping us deliver an ambitious programme that reaches across all areas of local authority operation and interest. The Senior Finance Officer will report to the VAT Accountant and will support on a range of areas within Corporate Accountancy team Key Duties/Accountabilities Completion of the monthly CIS Returns and VAT claims, including conducting accuracy checks and sample testing. This also involves liaising with HMRC and addressing any VAT-related queries. Monitoring and reporting on financial controls Support on completion of the annual Statement of Accounts and associated processes Finance systems maintenance support and resilience Completion of government and other statutory returns Balance sheet and other reconciliations Liaising with and providing information to internal and external audit as require. Essential Experience Required Experience working within a finance team related role in a local authority or wider public sector or not for profit organisation environment as part of a Financial Accounting Team is essential. Experience of year end closing processes and dealing with audit queries is essential. Essential Qualification Required CCAB or CIMA part or fully qualified Accountant is desirable. Additional information to note Enfield offers a hybrid working arrangement. With an expectation that staff will be in the office a couple of times per month. The closing date for this position is 30th March 2025.
Finance Business Partner Bexley17
Full time
3 months contract with a Local Authority Job Summary: • To be responsible for implementing the business partnering function for the specified service area. The role is pivotal in providing strategic support in all aspects of financial advice for the service across the Council. They will act as a partner with the service leadership teams to develop, constructively challenge and support service plans and project delivery and take responsibility for managing and reporting on operational performance for the business partnering team. • Assess situations from a commercial, business or finance perspective; provide appropriate financial advice to support complex business decisions. • Business Partners will work closely with all stakeholders to ensure best use of limited financial resources, providing the strategic financial insight, intelligence and support needed. • Respond to government and professional consultations, implementation of best practice models and any other such requirements. • The post-holder’s primary activity is to provide an effective Business Partnering function to the council and to contribute to the development of the policies, activities and service improvements required to deliver the function. • Business Partners will work to ensure that finance staff deliver to customers in an efficient manner, within a professional business framework. The post holder will have a body of theoretical and practical knowledge. • Provide advice and support which demonstrates depth of knowledge, expertise and customer focus and be responsible for the provision of revenue monitoring, capital monitoring, budget setting (revenue and capital), MTFS setting, closure of accounts. • The post will support the council’s leadership at all levels and develop a strategic and workable response to the financial challenges the council faces in relation to the Services they are supporting. Key Duties/Accountabilities (Sample): • To lead the financial advice proactively and support to the defined service area particularly with reference to revenue and capital monitoring including delivering savings, and the budget setting and closure of accounts processes. • To ensure that financial information is relevant and balanced and is received by decision-takers at the appropriate level. • To ensure that financial data analytics are used where appropriate to inform budget monitoring better and longer-term financial planning. • To work with services to ensure the accuracy of information input to systems and proper responses to system outputs. • To regularly spend time in the designated service to become an integral part of the management team within the service area and to develop and maintain a detailed understanding of the service area being supported. • Ensure managers within the service areas supported receive the financial management training required to be effective in their roles and are aware of Financial Regulations (the responsibilities of the Director and budget holders/managers) and requirements for obtaining the necessary approval before taking decisions. • Continually review, update and report on quantified financial risks and opportunities in the delivery unit or commissioning area supported, advising how the risks can be mitigated and the opportunities exploited. • To advise the Heads of Finance Business Partnering of any matters that should be referred to the Chief Financial Officer in their S151 role on funding, financial management and accounting requirements in respect of the portfolio of services which the post holder has responsibility for. • Working closely with the Heads of Finance Business Partnering to contribute towards the development of the Integra Financial Management System working with the designated service areas and the team responsible for the maintenance and development of Integra to drive improvements forward. • To lead, manage and motivate staff through excellent communication, professional guidance, support and development in accordance with the council’s policies and procedures. • To be customer-focussed and to develop self-service underpinned by reducing finance support. • To provide advice and support to Members, management board, directors and deputy directors on the full range of issues within the scope of the job. • To ensure effective financial support to programs and projects. • To undertake any other tasks, duties and responsibilities as directed and appropriate to the grade and role of the post. • Deputise for the Head of Finance Business Partnering as required. Skills/Experience: • Accounting and budgetary experience, sound knowledge of local government finance framework, accounting principles and standards, statutory requirements and relevant codes of practice. • Knowledge of the major issues facing local government, understanding of the national policy context, requirements and future direction for local authorities. • Good interpersonal and communication and presentation skills, with proven ability to communicate effectively to a wide range of audiences both horizontally and vertically, financial and non-financial, throughout the organisation. • Sound knowledge of accounting principles and standards. • Experience of attending Member Committees and/or other corporate/board meetings. • Experience of financial appraisals, modelling techniques, development of business cases. • Staff management experience with the ability to lead and develop a team • Relevant service accounting experience. • Experience of delivery of change programmes. • Ability to work and deliver on projects in a pressurised environment as well as the flexibility to adapt to changing circumstances. • Ability to work effectively in a political environment and establish positive relationships with councillors, senior managers, staff, external partners and interest groups in a way that establishes confidence, credibility and trust. • Ability to fully utilise standard Microsoft Office products. • To deliver the service effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the post at the appropriate grade. • Work in an agile way in line with a paperless and flexible work environment. • Commitment to maintain professional and ethical standards. Additional Information: • Start – ASAP. • Qualified CCAB Accountant or Equivalent Relevant Finance Qualification. • Participation in Continuing Professional Development.
Principal Accountant
Full time
3 months contract with a local authority Job Purpose Lead on modelling key current & future income streams Lead on interpreting the impact on financial planning of financial / legislative / policy changes Provide accurate and timely forecasts of in year external income Create briefing notes as required. Key Duties/Accountabilities Lead on the production of the annual Fees & Charges report to successful presentation to Cabinet. Lead on the production of the annual Taxbase report Play a key role in the production of officer, member, other briefings in relation to the 2024/25 Budget / MTFS 2024-2029 Compile and produce accurate and clear data, analysis, interpretation to aid effective decision-making including production of tables, graphs, appendices for all financial planning reports. Support &/lead on responses to key financial consultation exercises Respond to ad hoc queries Essential Experience Required Past experience of the current key developments in local authority finance is essential. Experience in a financial environment, with a demonstrable commitment to ongoing professional development and a proactive approach to change is essential. Essential Qualification Required AAT, CCAB or CIMA part qualified/qualified or demonstrable equivalent experience of operating at that level is essential. Additional information to note Working hours: 36 hours per week. The role requires a DBS. The role closes soon, please apply ASAP.
Insurance Manager
Full time
3 months contract with local authority Role Purpose: To effectively manage the provision of council-wide insurance arrangements, services, and processes, including the management of a full internal claims handling service for departments and schools. Provide advice and support on insurance-related matters, including the management of compensation claims made against (liability) and by (property/motor) the council. The role also includes supporting insurance matters and providing and managing an effective in-house claims handling service to council departments and schools, ensuring that claim trends are analysed and measures implemented to minimise future losses to the insurance fund. Key Responsibilities: Insurance Management: Manage the provision of council-wide insurance arrangements, services, and processes. Claims Handling: Oversee the management of a full internal claims handling service for departments and schools. Advice and Support: Provide advice and support on insurance-related matters. Claims Management: Manage compensation claims made against (liability) and by (property/motor) the council. Trend Analysis: Analyse claim trends and implement measures to minimise future losses to the insurance fund. In-House Claims Service: Provide and manage an effective in-house claims handling service to council departments and schools.
Fire Safety Advisor
Full time
3 months contract with a local authority Job Purpose To ensure that the Council’s statutory obligations are met; such as compliance with Fire, Health and Safety regulations (Regulatory Reform (Fire Safety) Order 2005 and the Health and Safety at Work Act 1974. To provide competent fire safety advice and support, to the Council’s Senior Managers and the Council’s housing department regarding the management of fire safety across the council’s residential and commercial portfolio. Key Duties/Accountabilities To undertake fire risk assessments of complex and non-complex residential buildings and places of assembly. To work in partnership with colleagues across the council and external agencies and support providers, to ensure the risk from fire to individuals, within their homes is suitably assessed and managed. Undertake and deliver suitable and sufficient fire risk assessments on a range of building types and complexities in defined timescales and provide any recommendations Essential Experience Required At least five years’ experience in undertaking complex and non-complex Fire Risk Assessments within the social housing sector is essential. Essential Qualification Required A fire safety or fire safety engineering qualification at Level 5 or higher from a recognised fire sector professional body Membership of a recognised professional body (membership of a fire sector body or construction body will be accepted at Graduate level or higher) is essential. Additional information to note Working hours: 35 hours per week. The role is hybrid but involves a lot of site visits than office work or from home The closing date for this position is 11th March 2025.
Accountancy Officer
Full time
2 months contract with a local authority Job Purpose Carry out Rent Support duties on behalf of the Council. You will be responsible for carrying out rent support tasks within a small team with tasks allocated on a rota basis. Tasks will include setting up tenancy starts for residents and non-residents, processing refunds, arranging balance transfers, processing claims for compensation of charges, and processing insurance applications. You will answer queries from residents by phone, email and post relating to their rent account, process financial information using Camden’s systems, identify and chase gaps in information, and respond to queries from other teams relating to Rent Support work. Key Duties/Accountabilities Setting up tenancy starts for residents and non-residents Processing refunds Arranging balance transfers Processing claims for compensation of charges Liaising with the Council’s insurance brokers for the tenant’s contents insurance scheme, forwarding applications, resolving queries and provide appropriate advice and information on insurance acceptance and claims and any other duties relating to insurance. Answering queries from residents by phone and email relating to their rent account Ensure that tenant’s correspondence is dealt with in accordance with the Councils timescales. Assist with training of new staff and assist with system development and testing as required. Process financial information in an accurate and timely way Identifying and chasing gaps in information where appropriate Maintaining systems with accurate data Maintaining good relationships between the Council and residents, and with colleagues in other teams. Attend meetings and support other teams to improve service delivery Essential Experience Required Previous experience carrying out Rent Support duties on behalf of the Council is essential. Essential Qualification Required (HCC) 5 GCSEs A – C grade including Mathematics and English or equivalent experience in a housing, social policy or a related work area is essential. Additional information to note Working hours: 36 hours per week. The role is hybrid with Minimum 2 days in office/site(s). The closing date for this position is 20th March 2025.
Telecare Officer
Full time
6 months contract with local authorities Job Purpose: Undertake the day-to-day duties of a Telecare Response Officer, visiting residents and supporting them to be helped off the floor and provide first aid to the most vulnerable people in the borough. Support the Greenwich Telecare service, a 24-hour emergency service for elderly and vulnerable people, helping them maximize their independence with the use of assistive technology in their own homes. Collaborate with another borough to provide their Response Service. Key Responsibilities: Resident Support: Visit residents and provide assistance to help them off the floor. Provide first aid to the most vulnerable people in the borough. Shift Work: Work 12-hour shift patterns (4 on 4 off), including nights, weekends, and bank holidays to support the service when needed. Requirements: Customer Service and Interpersonal Skills: Excellent customer service and interpersonal skills. Ability to deal with customers who are distressed, stressed, or vulnerable over the phone and in person. Telecare Service Knowledge: Good understanding of the Telecare service. Enthusiastic and committed to delivering a professional and high-quality service. Communication and Resilience: Excellent communication skills. Ability to work under pressure and on own initiative. Resilient and calm in emergencies. Additional Requirements: Full UK Driving Licence. Enhanced DBS Check.
Income Collection Officer
Full time
3 months contract with local authority Job Purpose: Manage a patch of temporary accommodation accounts to ensure efficient collection of rent and service charges. Assist with housing benefit applications as needed. Make contact with clients, including appointments at the pre-notice and pre-legal stages for outstanding arrears. Work on the front-of-house counter for Temporary Accommodation income collection queries at the Hackney Service Centre. Refer vulnerable clients to support services. Identify accounts requiring possession action. Serve notice-seeking possession. Make representations to Legal Services on cases requiring possession hearings and request warrants as approved by authorized persons. Represent Hackney Council at possession hearings as required. Coordinate and attend evictions as required. Provide excellent customer service to customers contacting us in person, on the phone, or in writing to maximize income. Visit customers in their homes to discuss their accounts and provide appropriate advice and support. Provide customers with basic financial capability advice and signpost to other agencies as required. Work in partnership with other departments and agencies (DWP, JCP, Citizens Advice, etc.) to help customers sustain their tenancy. Work closely with Hostel Managers, Placement Officers, Homelessness Prevention Officers, the Lettings team, and other colleagues in the housing department to provide joined-up services to customers. Maintain accurate records in line with GDPR. Maintain a good understanding of welfare benefits and any changes that may affect customers’ ability to pay. Maintain a good understanding of housing legislation in relation to income collection. Provide cover for other Income Collection Officers during periods of absence. Carry out any other duties within the scope and grading of the post as requested by the line manager or Head of Service. Vision and Values: Hackney Council aims to be a place for everyone, where residents and the workforce can be proud, celebrating diversity and ensuring everyone feels valued, included, and involved. We look for people who are: Proud, Ambitious, Pioneering, Open, Proactive, Inclusive. Hackney Council works to eradicate discrimination based on race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, and marital status. We also work to eliminate discrimination and disadvantage caused by social class. We welcome those interested in flexible working and particularly encourage applications from disabled people, as this group is currently underrepresented in our workforce.
Accounts Receivables Officer
Full time
3 months contract with local authority Job Purpose: Support the Accounts Receivables Team in invoicing and debt collection across two Councils. Exchequer and Transactional Services is responsible for Accounts Receivables (Debtors/Income) across the two Councils, including raising and collecting invoices for Schools & Academies, Social Services (Homecare and Residential Accommodation), Shop Rents, Commercial Waste, Market Rent, and other external customers and suppliers. Transactional Services delivers support services through the One Oracle ERP system. The oneSource Accounts Receivables Team issues and collects over 85,350 invoices per year for two Councils. The post will be based at Havering, Central Library in Romford, with some travel to other oneSource offices as required. Deliver day-to-day processes for debt collection as part of the Receivables team. As a Receivables Officer, you will be responsible for raising and recovering debts, including via the County Court, referring to Bailiffs and Debt Collection Agents, processing payments over the phone, contacting customers, entering and reconciling data, and providing high-quality and consistent advice and support to customers. Specific Responsibilities: Deal with customer queries daily via telephone and emails. Recover outstanding debts via the courts, referring to Bailiffs or Debt Agents. Assess and calculate part billing periods due from supplied information and handle queries in person, on the telephone, and in writing. Process payments over the phone. Tele-chase customers with outstanding invoices to collect debt due. Trace debtors to establish their current address and obtain payment. Negotiate payment arrangements and obtain payments of debts within agreed timescales. Work as part of a team to achieve or exceed targets for reducing debt owed to the council. Administer debt accounts accurately, following existing council procedures and policies. Update system records ensuring data is accurate and factual. Deliver a high-quality, consistent, and professional service that meets strategic objectives, service level agreements (SLA), legislation, policies, and procedures, being efficient and effective, whilst meeting agreed timeframes, standards, and targets. Provide service delivery, advice, and support in a cost-effective, efficient, and solutions-focused way that ensures customer satisfaction and positively impacts customer efficiency and confidence. Provide routine advice and deal with routine queries and process resolution in accordance with statutory legislation and operational procedures. Develop and maintain up-to-date knowledge on relevant statutory and regulatory requirements. Requirements: At least 2 years’ experience in debt collection within a large organization. GCSE English and Maths (preferred). Experience of recovering debts via the County Court, Bailiffs, and Debt Agencies. Comprehensive knowledge and understanding of collection procedures for sundry debt income such as adult social care, commercial rent, market licenses, commercial waste, planning fees/CIL, and miscellaneous charges. Professional approach to debt collection with a strong customer focus. Confident and resilient. Experience working to tight deadlines. Capable of thinking laterally and proactively. Persuasive, persistent, and self-motivated. Good communicator with strong negotiation and persuasion skills. Hardworking and a good team player. Professional with excellent customer care skills. Ability to handle calls correctly and relate to people from various backgrounds. Quick learner and able to work to deadlines. Able to cope with a variable workload and possess excellent verbal and written communication skills. Experience with Oracle Fusion system (desirable).
Revenues Officer
Full time
3 months contract with local authority Main Purpose of the Job Be responsible for meeting individual and team targets in the delivery of the Revenues Service, including Council Tax billing and recovery, NNDR including BIDs, and HBOP recovery as agreed as part of the annual appraisal process. Manage a specific caseload with autonomy as part of the team’s operation. Responsibilities and Duties Expert Advice to Customers Respond to, take action, and provide technical advice on customers’ enquiries, information, and applications by telephone, written correspondence, or face-to-face, accurately maintaining customer accounts. Make all necessary investigations, including requesting further information from the customer, other internal and external departments, and any other relevant stakeholders/parties. Record information on appropriate databases and communicate the outcome in plain English to the customer, their representative, or stakeholder. Identify and take proactive action on revenues cases where there is a potential entitlement to discounts, exemptions, or any other liability reductions. Ensure agreed working practices, procedures, and legislation, including discounts, are applied correctly. Deal with all enquiries in a polite and professional manner, remaining customer-focused at all times. Management Information and Data Analysis Prepare data required for the timely submission of government returns. Identify recurring operational issues and opportunities for process, team, and service improvement. Manage these as formal projects where appropriate, implementing those within your own caseload and working with Team Leaders to implement improved processes across the wider service to achieve significant improvement in performance during the next three years. Assist in the maintenance and development of record systems and operational procedures, leading on those in your area of expertise. Assist in the compilation of statistical information for areas such as complaints, members' enquiries, Freedom of Information requests, and quality monitoring. Develop reports, analysis, and recommendations to support Corporate Strategy in matters relating to Best Value. Meet with and assist auditors (internal & external) and inspectors (e.g., Best Value), providing advice during the preparation of reports. Effective Working Relationships Maintain effective working relationships and respond to enquiries from registered social landlords, internal council housing, Housing Benefits sections, other local authorities, businesses and BIDs companies, voluntary sector organizations, and other central/local government departments. Liaise, work closely with, and attend meetings with service providers and stakeholders, as required.
Principle Licensing Officer
Full time
2 months contract with a local authority Job Purpose Represent the council at resident/business forum meetings. Prepare reports for committees and attend hearings, including court attendance where required. Ability to communicate with various stakeholders both verbally and in writing, maintain professionalism at all times, be a team player, experience in managing and prioritising a complex caseload and managing own workloads. Key Duties/Accountabilities To assist the team leader, as required, in leading and managing an operational team. To provide expert direction and professional guidance, as required, to officers of the business unit and the wider council. To assist with the strategic development and long term business planning of the business unit, division and department in line with council priorities. To contribute positively to the strategic management of the Business Unit, Division, and Department and the development of policy through individual contribution. Essential Experience Required Past experience of the Licensing Act 2003, Gambling Act 2005 and other licensing regime applications and processes is essential. Experience in using Civica programme is essential. Essential Qualification Required A minimum of 2 years relevant post-qualification experience within the field of environmental health or trading standards is essential. Additional information to note Working hours: 36 hours per week. Min 3/4 days in office at Tooley Street. May be required to work outside normal working hours to meet service needs (incl evenings/weekends), and undertake compliance and enforcement work (inspections, evidence gathering, prep prosecution papers, witness statements) The role closes soon, please apply ASAP.
Pest Control Officer
Full time
3 months contract with local authority Purpose of Job: To be responsible to the Pest Control Manager for the day-to-day delivery of the pest control service within Greenwich Council to ensure the provision of an effective quality service. Main Duties: Undertake surveys of individual or groups of properties, including testing drains and sewers as directed, to identify the type and causes of infestation by rodents or other pests and decide on appropriate treatment to eradicate the problem. Work as part of a team delivering high-quality pest control and associated services to residential, commercial, and industrial premises, including the undertaking of pest control treatments as directed. Have a working appreciation of all the repairs teams and work together to manage activities effectively within the Pest Control Team. Be responsible for the effective use and deployment of materials/equipment in accordance with relevant specifications as directed. Collect payments for services from customers, issue receipts, and keep transaction records in accordance with council procedures. Be responsible for tracing, baiting, poisoning, and trapping of rodents or other pests in domestic, business, or public properties in accordance with current legislation, codes of practice, and technical recommendations, and certify the abatement of reported infestations. Assist in the organisation and execution of pigeon/rodent proofing measures, including the cleansing and removal of bird/rodent faecal matter as and when required. Collect, transport, cleanse, process, or dispose of articles, including condemned food as directed. Undertake block treatments of Council-owned properties and advise on the control of pests, providing appropriate information in accordance with current legislation. Maintain accurate records, including a daily diary, and complete any necessary rechargeable works orders. Ensure that all equipment and vehicles in the charge of the postholder are kept clean and in good condition, carrying out day-to-day maintenance of equipment as appropriate. Prepare reports for the Pest Control Manager detailing work undertaken and recommendations for further action where appropriate. Supervise an assistant as may be assigned from time to time and assist in the training of other staff, students, etc., as required. Carry out emergency visits to investigate or rectify urgent pest control matters on a call-out basis, including working outside normal office hours as required and under the direction of the Pest Control Manager. Work flexibly to meet the needs of the service users, including performing duties outside of normal working hours, including evenings and weekends where required, and respond effectively to changing circumstances and emergency situations. Contribute to the setting up, operation, and continuous development of the ISO 9000 Quality Management system and ensure that the required number of checks are made from the Quality Control Checklist. Liaise with tenants and the general public during works, monitor the observance of safety requirements, and investigate and deal promptly and efficiently with any complaints arising in compliance with the Council’s complaint procedure. Arrange detailed surveys of individual or groups of premises to identify the type and causes of infestation by pests and decide on appropriate action to eradicate the problem, preparing reports and sketch plans as necessary and advising the occupants or owners regarding the control of pests. If necessary, report the infestation to Environmental Health. Arrange for the inspection and testing of broken drains and sewers and, if necessary, commission CCTV drain surveys. Be responsible for the security, control, and the safe, effective handling, mixing, and use of poisons. Attend meetings with tenants, committees, and other groups (outside normal working hours, as required) to provide updates, prepare and present reports, report back on investigations, and respond to queries. Attend site meetings and liaise with tenants, other departmental officers, consultants, and contractors regarding different aspects of the service. Attend Court and represent the Council as required. Undertake any other work appropriate to the level and general nature of the post’s duties. Carry out all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection legislation, the Council’s equal opportunities and customer care policies, and the new technology agreement.
Deputy Area Planning Manager
Full time
3 months contract with local authority Role Purpose: These roles are regarded as “front line” service delivery roles. Role holders are directly accountable for performance, often through the direct control of significant resources or through managed contracts. These roles may also deliver some of their results through collaborative working with co-producers or other third-party agencies. At the lower levels, operational managers may oversee a department or team, and at the lowest levels, direct contact with service users will be a common feature of roles in this job family. At the higher levels, they may be in charge of a department, large operational area, or the management of significant contracts and may be ultimately accountable for ensuring compliance with statutory obligations. Role Profile - Details Specific to Grade: Accountable for achieving clearly specified and measurable results either personally or through the leadership of a team. Deal with the most complex problems and issues within the boundaries of technical or professional skill and knowledge. Make recommendations on procedural improvements and other initiatives to enhance team performance. Require a level of professional expertise to deliver a front-line service. Brief Description of Job Role and Department: To deputise for the Area Planning Manager as necessary and assume responsibility for the management and performance of an area team of between 5 and 6 professional staff in all aspects of development management, particularly in meeting targets for processing applications, appeals, tree-related matters, and responses to MP enquiries, Member Enquiries, and complaints. The post may be required to manage additional staff when needed. When deputising, allocate new planning applications and make decisions on all applications in accordance with the Council’s Constitution. The role will include servicing the Planning Committee by ensuring reports are completed to a high standard to deadline and presenting major and complex cases to the Committee when required. In addition, the post holder will be expected to hold a small caseload of planning applications. Representative Accountabilities: Deliver complex service activities and manage caseloads to ensure intended outcomes for customers and the Council are delivered within agreed service standards. Liaise with customers to review service requirements and resolve problems. Lead on the development of specific policies and procedures to contribute to continuous improvement in own work area. Where relevant, coordinate the work of a team, either formally or as part of a project, to ensure individual and team objectives are delivered. Keep up to date with changes in relevant policy and legislation to ensure delivery in own work area is effective and complies with appropriate regulations/statutory guidance.
Group Manager - SEND
Full time
3 months contracts with local authority Main Purpose Strategic Role: Accountable for developing strategies, action plans, and processes that support and enable the SEND reforms agenda to become embedded within social care operations and practice. Resource Role: Act as a resource to social care teams, improving their understanding of the SEND Local Offer, the EHC needs assessment, and planning processes for disabled children, young people, and those with SEND. This role will work across Education and Children’s Social Care, with accountability and scrutiny overseen by the Children, Education and Families Senior Leadership Team. Professional supervision will be provided by a senior Children’s Social Care Manager. Summary of Responsibilities and Duties Inform and Influence: Inform and influence the direction of wider SEND services through intelligence and insight. Knowledge and Solutions: Have in-depth knowledge and understanding of both social care processes and the SEND reforms agenda, strengthening practice and generating solutions. Partnerships: Negotiate with and influence others, build and nurture effective partnerships, working collaboratively with a wide range of stakeholders across the LA, and exploit opportunities for co-production with partners within and outside of the LA, including health partners. Representation: Represent Bromley Council at key regional and national events and be a source of expert professional advice on SEND reforms relating to social care within Bromley, seeking to learn nationally from the evidence base of best practice. Resource to Social Care Teams: Improve social care teams' understanding of the SEND Local Offer, the EHC needs assessment, and planning processes for disabled children, young people, and those with SEND. Identify needs early and develop social care pathways for those not currently known to social care. Ensure timely contributions to EHC needs assessment and planning processes; provide information and advice. Display good knowledge of the local offer. Embed a culture of co-production in support of children’s needs assessments and EHCPs. Raise the quality of EHCPs sections relevant to social care. Deliver training on SEND topics to social care colleagues and vice-versa, training SEND colleagues on social care issues. Attend decision-making panels relating to children and young people with SEND. Understanding of Social Care Processes: Improve understanding of social care processes by professionals in Education and Health. Advice on Tribunal and Mediation: Advise on social care aspects in relation to SEND Tribunal and mediation. Organisational Design: Contribute to and influence SEND organisational design, and assist in the development of the 0-25 Children & Young People with Disabilities Service and its policies. Network Leadership: Establish and lead a network of social care SEND ‘champions’ and link workers. Implementation: Facilitate and oversee the implementation of the SEND agenda within social care through this network, gathering insight and intelligence from them and other groups such as the parent carer forum to inform future planning. Align with the Virtual School to promote the education of children with a social worker. Local Offer Development: Develop social care aspects of the Local Offer that provide relevant advice and information and meet all legislative requirements. Collaboration: Work collaboratively with senior managers and service leads to ensure social care meets statutory responsibilities under the Children & Families Act (2014) and Care Act (2014), driving forward organisational culture change aligned to the SEND reforms. Practice Enhancement: Constructively challenge practice, systems, processes, and protocols to enhance SEND reform compliance as part of this collaboration. Inspection Preparation: Lead social care elements of the local area’s preparation to ensure readiness for regulatory inspections, including self-evaluation.
Children's Registered Manager
Full time
Children’s Residential Registered Manager We are looking for a highly experienced Registered Manager to lead one of our Children’s Homes. You will need to have Have good regulatory knowledge with a practical understanding of Children's Homes Regulations and the Ofsted inspection framework. Prioritise safeguarding children and young people and ensure positive outcomes through creative and innovative methods. Can demonstrate a strength-based, individualised, and proactive leadership approach underpinned by collaboration and effective assessment and risk management. Understand and foster an inclusive and positive team culture, providing support so that staff and children feel welcomed, valued and able to achieve their potential. Can establish and build trust with staff, children and key stakeholders across residential services and care. Have a strong focus on team performance and development using team supervision, career conversations and feedback to support staff and identify improvements for this role, you will need. Level 5 Diploma in Leadership and Management for Residential Childcare or equivalent and an ability to meet Ofsted regulatory requirements to become a Registered Manager. In depth knowledge of delivering statutory childcare services and have had, at least 2 years' experience within children's residential care, within the last 5 years. Proven leadership and managerial skills in a social care or health setting. Ability to build and maintain positive relationships with a range of individuals, built on trust in sometimes challenging situations. A flexible and adaptable approach to work- no two days in our homes are ever the same!
Registered Manager
Full time
Permanent role with a Residential Care Home Job Purpose To ensure the effective, efficient and safe running of the Home through the efficient management of available resources. Key Duties/Accountabilities To achieve Homeleigh House’s aims & objectives within CQC requirements and Health Authority rules/guidelines. To ensure that all staff comply with management procedures and systems in line with Homeleigh’s quality standards, monitoring internal and external audits of procedures and initiating corrective action appropriately. To be responsible for the implementation of policies and procedures on Health and Safety, emergencies and fire procedures Essential Experience Required Experience with policies and procedures on Health and Safety, emergencies and fire procedures is essential. Essential Qualification Required Qualification in a related work area is essential. The role closes soon, please apply ASAP.
Head of Service - Family Help
Full time
3 months contract with local authority Main Purpose of the Job Provide strategic and operational leadership within the Family Help and Care service as a member of the senior leadership team (SLT). Develop and lead services for children that provide protection and care, promoting the best interests of children and young people in the borough of Lewisham. Lead the continuous improvement of services to children and young people in the borough against corporate and directorate KPIs and outcomes. Contribute to the development of corporate strategy and priorities, ensuring these are translated into clear service objectives and expectations. Work effectively with internal and external partners and other stakeholders to drive improved outcomes for children and young people. Summary of Responsibilities and Personal Duties Management Roles and Expectations Corporate and Strategic Modelling: Demonstrate commitment to council values and translate the vision into strategic intent. Performance and Quality Improvement: Lead and nurture others to manage innovative approaches to achieving results. Resource Management: Define priorities and secure appropriate resources to achieve the Council’s objectives. Service Contribution: Ensure services contribute to the corporate whole by interpreting external needs and trends and creating synergies to achieve corporate goals. Monitoring and Auditing: Ensure rigorous monitoring and auditing review systems are in place within the service. Effective Working Relationships: Foster effective working relationships within the directorate and with external partners to provide good quality integrated services. Supervision and Appraisal: Ensure effective supervision and appraisal systems are in place and used to review practice and continuously develop and support staff to improve service and practice. Partnership with Safeguarding and Quality Assurance: Ensure managers work closely with the Safeguarding and Quality Assurance Service to review and promote best practice. Workforce Development Plan: Contribute to the development of the Directorate’s Workforce Development Plan to address professional development needs. Access to Research and Information: Ensure staff have access to research evidence and sector-specific information (local and national).
Estate Surveyor
Full time
6 months contract with local authority Job Purpose: Oversee and implement the Council’s Estates Management Strategy. Role: Experience: Previous experience in Estate Management, preferably within a local authority. Programme Implementation: Implement the Council’s Estate Management programme. Valuations and Analysis: Source Red Book valuations and undertake other analysis to support Estate Management. Reporting: Prepare property reports and presentations for internal stakeholders, including briefing reports, Executive and Key decision reports, to support Council decision-making. Asset Enhancement: Advise on the enhancement of assets prior to disposal, including planning applications, marriage value, refurbishment, etc., in liaison with external consultants where appropriate. Leasehold Management: Manage and negotiate around the Council’s income-producing commercial assets. Regearing and Letting Strategies: Implement regearing and letting strategies to maximize Council income and value. Due Diligence: Coordinate due diligence, negotiate favorable terms, and manage legal processes. Negotiation: Lead negotiations with landowners, developers, and other stakeholders to secure optimal terms. Market Research: Conduct comprehensive market research and property appraisals to analyze market trends, identify opportunities, and provide accurate valuations. Internal Valuations: Carry out informal internal valuations and analysis as required. Asset Register Maintenance: Assist with the maintenance of the Council’s Asset Register and coordinate the revaluation of all Council property. Stakeholder Relationships: Build and maintain positive relationships with a wide range of stakeholders, including agents, landowners, developers, solicitors, and internal departments. Legislation and Regulations: Thorough understanding of relevant property legislation, regulations, and procurement procedures. Tenant Management: Work with tenants across a diverse portfolio that consists of different tenures. Letting Strategies: Undertake letting strategies to maximize income or increase value for asset sales. Rent and Service Charges: Produce strategies to reduce and recover overdue rent and service charges. Compliance Certificates: Ensure that tenants have the correct statutory and regulatory compliance certificates. Insurance Cover: Ensure that each building has the correct insurance cover and that book values and reinstatement costs are correct. Dilapidations Surveys: Undertake dilapidations surveys and work with tenants to recover monies. Professional: Membership with the Royal Institution of Chartered Surveyors (RICS) or similar professional body. Operational: Work Environment: Hybrid working with a mix of office and remote work. Minimum 3 days per week in the office.
Senior Complaints Manager
Contract
6 months contract with a Local Authority Job Summary: • The Senior Complaints Manager will ensure that complaints across all Repairs and Investment Services are responded to in line with corporate policies and targets. They will provide guidance and advice to staff, supervisors, and senior management to ensure the effective resolution and remedy of complaints, Members' Enquiries, FOIs, and other related correspondence. The role involves supporting the preparation of complaints responses, reviewing service responses, and, where necessary, assisting with complex investigations, critically analysing evidence such as legislation, government guidance, and departmental policies to achieve appropriate resolutions. • Additionally, the Senior Complaints Manager will work closely with the Customer Experience Manager to ensure that complaints are handled sensitively, and outcomes of investigations are communicated appropriately to complainants or their representatives. In the absence of the Customer Experience Manager, they will supervise the day-to-day management of the Complaints Team, ensuring the provision of a high-quality and efficient complaints service. Key Duties/Accountabilities (Sample): • Respond to complaints across all Repairs and Investment Services in line with corporate policy and targets. • Provide advice and guidance to staff, supervisors, and senior management to ensure the appropriate resolution and remedy of complaints, Members’ Enquiries, FOIs, and other correspondence. • Support the preparation of complaints responses and investigate complex complaints, critically analysing relevant evidence. • Work closely with the Customer Experience Manager to ensure that investigation outcomes are communicated effectively and sensitively. • Supervise the day-to-day management of the Complaints Team, ensuring a quality and efficient complaints service. Skills/Experience: • Strong experience in complaint handling and resolution, particularly within the public sector or local authority. • Knowledge of legislation, government guidance, and departmental policies/procedures relevant to complaints management. • Ability to critically analyse evidence and provide practical solutions. • Strong communication skills, both written and verbal, with the ability to communicate sensitively with complainants and/or their representatives. • Experience in managing a team and providing leadership in a supervisory capacity. • Proven ability to manage multiple cases efficiently and meet targets. Additional Information: • Full-time role: 35 Hr/week.
Capital Finance & Performance Monitoring Officer
Full time
6 months contract with a local authority Job Purpose Responsible directly to the Capital Programme Manager for undertaking a range of contract, finance & performance monitoring responsibilities, aimed at ensuring that Asset Management meets its contractual obligations and achieves the required standard of performance for the Capital Investment Programme. Key Duties/Accountabilities Develop performance and monitoring systems for the operation of the Capital Investment Section and Capital Programme in relation to budget, volume performance, KPI and providing regular analyses and reports on the capital programme’s economic effectiveness. Monitor and update progress on all scheme, targets and milestones within the Capital Investment section and programme as required, including developing business plans and budget profiles. Monitor the detailed performance of the Section and ensure the provision of accurate financial and budgetary information. Utilise Microsoft Project, Keystone and Northgate systems to prepare and monitor procurement timetables, construction timetables, expenditure and performance. Essential Experience Required Substantial relevant experience undertaking a range of contract, finance & performance monitoring responsibilities is essential. Essential Qualification Required General education qualification is essential. Additional information to note Working hours: 35 hours per week The role closes soon, please apply ASAP.
Campaign Manager (Grade L)
Contract
1-year contract with a Local Authority Job Summary: • Campaigns: To oversee the council’s largest campaign - its place campaign including its development and management to have the biggest reputational impact with our audiences as a place to live, work, invest, visit and study. To work on other campaigns and communications work as directed. • Strategy: To create and oversee the strategy for the place campaign working with partners, agencies and with the Director of Communications and Marketing, Head of External Communications and the Mayor’s Office. • Building Networks: To build a network of campaign partners, advocates and endorsers to put on events, promotional offers and promote the campaign and the borough. • Buy in: To get as many residents, businesses and institutions as possible to use the campaign by finding shared objectives and supporting with brand guideline use and collateral. • Engagement: To put on events and carry out engagement at existing borough events both as a lead, and in organising staff, to have a presence in the community. • Senior leadership: To represent the council in working with partners including Tower Hamlets Partnership, London and Partners, Visit Britain and hundreds of partners and stakeholders in Tower Hamlets. • Cross council working: To work with Communications colleagues, Communities Directorate and others to promote Tower Hamlets as a tourist destination focusing on themes such as history, culture, opportunity and community. This includes looking for opportunities to celebrate the council and borough’s achievements and offer. • Budgets: To manage the LoveTH budget and any other budgets directed by the Director of Communications. • Thought Leadership/Ambassador: To promote Tower Hamlets as a place to peers nationally and enter and win awards for our campaign. • Comms Leader: To be a member of the Communications Management Team and champion our Communications Strategy across the organisation. • Planning: To work across all areas of communications including developing excellent content, planning, using and developing channels and building our audiences. To be able to measure impacts and return on investments yourself and feed into wider Communications Service processes. • Innovate: To keep up to date with best practice in campaigns and communications in the public and private sector to maximise the impact of our place campaign and other campaigns. Key Duties/Accountabilities (Sample): • To lead the place campaign work and other work as directed by the Director of Communications. • Provide the highest standards of professional communications advice and communications support to the council. • Maintain effective planning grids including annual forward plan, daily grid, campaigns grid, communications service rotas and campaign and communications plans that support the delivery of the council’s corporate communications strategy. • Work with partners, destination, community groups and others to get them on board with the place campaign and develop our engagement database/CRM. This will involve significant external engagement and face to face meetings. • Work as part of the communications management team to deliver a multidisciplinary communications and marketing service to the council. • Support other areas of Communications Service as required. • Support the research, development, implementation and evaluation of multimedia, campaign and consultation strategies and plans for the whole council. • Work closely with the corporate and directorate management teams to find and capitalise on projects that can help to promote Tower Hamlets as a place. • Ensure that social media posts by the public and media enquiries are responded to quickly and accurately, while building maintaining good relationships through the right tone and regular contact where appropriate. • Work with the strategy, policy and performance team to share and use the latest data and research for communications activity including measurement and evaluation of them. • To develop our audiences including online through social media and our newsletters as well as external engagement events and meetings. • Support the head of external communications in working closely with local statutory partners to develop joint media and communications strategies. • To work out of hours when required. • To represent and promote the TOWER values and deliver and encourage high quality work through strong management and leadership skills • To brief senior officers, the chief executive, the mayor and members on place campaign and other communications work where directed. • Support the head of external communications in effective planning through management of the external communications team rota, daily and annual grids. • Support the development and implementation of innovative multimedia campaigns and activities that will include setting objectives, identifying and building target audiences, choosing the right channels and techniques to achieve set targets, establishing cost and measuring results in line with the overall communications strategy. • Facilitate the delivery of an integrated communications and marketing service to directorates, working with senior managers to both raise and protect the reputation and profile of the council as a whole. • Keep up to date with all significant policy issues and contribute to the council’s overall response on those that have implications for the council. • Comply with targets and quality initiatives using the council’s agreed performance monitoring schemes. • This post may require work outside normal hours attending meetings and events. • To promote a positive image of Tower Hamlets and represent the council and other local partners at local and national level, where required, attending and presenting at such conferences, seminars and working parties as may be required. • To maintain personal and professional development to meet the changing demands of the job and participate in appropriate training/development activities including the council’s performance, development and review scheme. To engage and develop all staff in the team to ensure they have clear personal development plans. • Ensure that all duties and responsibilities are discharged in accordance with the council’s policies and procedures, code of conduct and relevant regulations and legislation. To comply with the council’s equal opportunities and diversity policies ensuring anti-discriminatory practice within the service area. • To undertake additional duties that may arise from time to time commensurate with the grade of the post. Skills/Experience: • Excellent knowledge of delivering campaigns, ideally using the ROSIE or OASIS model of delivery, research and evaluation methods. • Excellent understanding of successful stakeholder and partner relations • Excellent knowledge of demonstrating and measuring the difference being made in terms of metrics including ROI. • Knowledge of Tower Hamlets as a place and its people, along with London as a place for tourism, community cohesion and inward investment. • Significant experience in working in Communications or Marketing Service. • Significant experience of delivering successful campaigns, ideally place, inward investment, community or fundraising campaigns. • Significant experience of stakeholder mapping and forging lasting relationships with partners and stakeholders. • Experience of working with agencies to deliver campaigns or key communications or marketing work. • Experience of managing significant budgets. • Experience of organising and managing events. • Experienced in collaborating with senior leadership. • Experienced in developing excellent content, planning, using and developing channels and building our audiences. • Leads and supports positive working relationships across the council and with partners to optimise outcomes. • Strongly facilitates with various stakeholders to deliver the pace of change required for the further success of Tower Hamlets. • Leads the way and encourages others, so they achieve continuous improvement with measurable benefits. • Delegates decision-making where appropriate, whilst supporting and managing organisational risk. • Ensures that they and others value the diversity of all people they work with and takes this into account in developing the service. Additional Information: • The closing date: today 27/03/2025 @12:00.
Damp Project Support Officer
Contract
5 months contract with a Local Authority Job Summary: • To be responsible to: Head of Repairs, Damp Lead, Occupied Repairs Managers, Project Manager for: • The provision of robust Damp related works/projects and administrative support to key staff to ensure excellent service to customers and the smooth running of the service to prevent any impact on the delivery and completion of Damp works/projects. • To support and assist with the management of departmental or section email boxes, calendars and process, record and respond to emails as required. • To assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up to date. • To contribute to the delivery of Strategic Asset Management Services which includes inputting data and supporting with reports for budgets. • Expected to act as damp and mould liaison and work directly with residents to undertake coordination of works on larger damp projects (for example arrange storage of items, be the main contact, working closely with surveyors and tenants who may be very distressed or reluctant to allow works progression and to provide assurance, to ensure quick and smooth completion). Key Duties/Accountabilities (Sample): • Deal with service enquiries from customers, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer and where necessary; record complaints, closely monitor and take action to ensure the service meets the Council’s response criteria. • Collating information and creating supporting documents for reports to be used to secure future budget approval • To support the Managers in maintaining and promoting effective relationships with internal and external clients as required. To receive feedback and views of the service provided in relation to the contract specification and make the manager aware of the areas for improvement. • To support the investigation of and response to complaints, analysing data and making sure appropriate solution is achieved. • To provide support for the resolution of member enquiries, FOIs and other correspondence. • Under direction be responsible for the preparation and administration of all aspects of quotation or tender documentation including packaging, sending out and receiving tenders in accordance with the Council’s Standing Orders and procedures. • Be responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys where appropriate and assisting in providing access to properties. • Carry out a range of general office administrative support tasks to Officers including maintaining and managing diaries, preparing agendas, arranging meetings and taking minutes of meetings as directed, collating relevant documentation, ensuring timely production and distribution and follow up action where required. • Accurately input, interrogate, update and monitor data in Housing Management and Asset Management Systems and assist in the collation of all relevant information required by the Home Ownership Team for Section 20 leasehold consultation. • Prepare mail merges for senior management on a range of contracts, liaising with contractors and residents to provide accurate information and timescales. • Work with the Head of Customer engagement to achieve a step change in resident engagement and consultation, ensuring RBG gains buy in and high level of satisfaction from residents. Assist with resident satisfaction surveys with completed capital works and achieve 90% satisfaction targets. • Update and manage computer databases and spreadsheets, provide reports • and assist in compiling information such as annual statutory returns and five-year investment plans. • To assist on asset data matters for R&I section and facilitate excellent and customer focused service to residents. • To update stock condition survey data and keep asset management system up to date with information provided to validate works. Booking and recording survey results, if applicable adding properties to future programmes and updating the asset management system. • Liaising with new contractor’s and central debtors to complete credit card application forms and new user forms. • Submitting information for new properties to energy supplier companies and arranging for new meters if required to ensure electric/gas to properties. • Running and creating crystal reports for outstanding works and monitoring contractor spends monthly. • Continue to develop strong and constructive working relationships with key teams and stakeholders, including DRES, Finance, HOS and Tenancy members to help manage and deliver damp/repairs works & projects successfully. • Manage and generate contract numbers for new projects, raise asbestos survey for project managers, raise Works Orders and Purchase Orders for proposed work in accordance with Contract Standing Orders and provide necessary support to manage council services and track expenditure. • Utilise software packages such as Microsoft Office, and prepare and send letters • to residents regarding works to their homes or estate in accordance with local procedures and statutory/ legal requirements. • Manage team commitments while avoiding scheduling conflicts and arrange • Pre inspection and post inspection visits for Officers; liaising with residents and contractors to ensure effective delivery of programme and convenient appointments for contractors to complete work. • Collating and submitting Project/programme invoices and payments certificates to accounts, dealing with any queries relating to payments on Capital projects. Assist on invoice processing while ensuring that works have been completed to the right standard. Liaising with payments team to ensure authorisation is received and processed. • Ensure compliance with Council processes and procedures and ensure adherence to Council Standing Orders, statutory and other regulatory requirements. • Contribute/ lead on setting up and delivering planned maintenance or works programmes including sending access letters to residents, keeping residents updated with progress and monitoring the programmes. • Actively participate in identifying technical and customer focused improvements in service delivery and support the training of other members of the team as required. • Safeguarding is everyone's responsibility, and all employees are required to act in such a way that always safeguards the health and well-being of children and vulnerable adults. • Carry out duties with due regard to the council’s customer care, equal opportunities, information governance, data protection/GDPR and health and safety policies and procedures. • Undertake any other duties commensurate with the general level of responsibility of this post. • To perform all duties in line with Council’s staff values showing commitment to improving residents’ lives and opportunities, demonstrating respect and fairness, taking ownership, working towards doing things better and working together across the council. Skills/Experience: • Excellent organisation and time management skills. • Ability to cope with a busy workload. • High level of accuracy and attention to detail. • Experience of writing notes, letters and reports. • Experience of working collaboratively and in consultation with different teams to deliver excellent customer services. • Experience of working with residents and a range of stakeholders including local councillors in a politicised environment. Additional Information: • Full-time role – 35 Hr/week.
Contract Manager (Public Health) - Grade G
Contract
4 months contract with a Local Authority Job Summary: • To lead specified contract management and quality functions, ensuring value for money and continuous quality improvement across Public Health contracts. Key Duties/Accountabilities (Sample): • Lead contract management and quality improvement strategies, ensuring compliance with statutory responsibilities, EU & national legislation, and local policies. • Oversee contract reviews, monitoring, enforcement, dispute resolution, and contract variations, extensions, and novations. • Address provider queries, performance issues, and contractual problems promptly, setting targets and action plans for improvements. • Develop and maintain performance monitoring systems for specific contracts. • Analyse data and generate performance reports to support service improvement and provider development. • Support public health commissioners in procurement, tendering, and contract mobilisation processes. • Manage service improvement processes, including issuing service improvement and default notices. • Work with underperforming providers, ensuring service continuity during contract terminations or supplier withdrawals. • Ensure service providers meet quality standards and safeguarding requirements as per contract terms and national/local regulations. • Collaborate with regulatory bodies (e.g., CQC, Ofsted) and safeguarding colleagues. • Produce and present financial and performance reports to inform pricing strategies and commissioning decisions. • Ensure services are paid for as contracted, adhering to financial regulations and standing orders. • Manage invoicing, payment systems, and follow up on accuracy and timely payment. • Engage with internal and external stakeholders (e.g., legal, audit) to ensure compliance and probity. • Foster partnerships with service users, stakeholders, and partners to improve commissioning decisions and service delivery. • Promote collaborative and innovative ways to engage service user groups, particularly those with complex needs. • Support business reporting and project planning for contract and quality monitoring. • Maintain an up-to-date contract register for all public health contracts. • Lead provider relationships through formal and informal communication channels. • Handle user complaints, MP inquiries, and Freedom of Information requests in accordance with relevant legislation. • Deputise for other Contract Managers as needed and provide guidance to the team. • Uphold the Council’s corporate values and objectives, supporting a positive, solution-focused, and customer-centric organizational culture. • Undertake any other tasks as required by the Senior Managers, ensuring they align with the level of the role. Skills/Experience: • A working knowledge and experience of Public Health legislative frameworks. • Proven experience in contract management, quality improvement, and holding providers accountable. • Experience with managing provider failures and working with underperforming providers to ensure minimum disruption. • Understanding of project management principles for strategic commissioning and change management. • Experience in contract negotiations (price, delivery, quality) across various services. • Knowledge of public health, financial, and procurement legislation. • Communication and Partnership Working: • Experience managing difficult conversations with stakeholders and providers to resolve issues. • Strong report writing and presentation skills, with an understanding of political implications. • Ability to build and maintain effective partnerships with stakeholders to achieve optimal outcomes. • Skills and Abilities: • Strong budget management skills, identifying and supporting savings/efficiencies. • Conflict resolution and negotiation skills, particularly in statutory duty care situations. • Solution-focused approach with a "can-do" attitude towards complex issues. • Analytical thinking with the ability to adapt systems and services based on data. • Proficient in Microsoft Word, Excel, Outlook, and Teams. • Work to Promote Mutual Respect and Good Relations: • Knowledge and understanding of the needs of minority and disadvantaged groups, ensuring their inclusion in outcomes. • Sensitivity to the needs of customers and staff, with a commitment to challenging inappropriate behavior. Additional Information: • Hybrid working. In-person induction requirements. Will be able to work from home up to 4 days per week if desired (minimum 1 day per week in Loxley House required).
Unqualified Senior Broker LBS-011
Contract
2-3 months contract with a Local Authority Job Summary: • This role involves working within the Access to Resources Team to ensure that children and young people are placed in suitable placements that meet their needs, helping them to achieve their full potential. • You will work proactively to secure appropriate placements, track referral patterns, and manage placement costs, ensuring the best outcomes for children and young people. Key Duties/Accountabilities (Sample): • Placement Management: Ensure all children are placed in suitable placements, monitor referral patterns, and the use of Independent Fostering Agencies (IFAs). Alert senior management to any risks or threats to sufficiency. • Referral & Placement Systems: Develop and manage systems to track referrals, placements, placement moves, and endings. Ensure that high-quality management information is available for planning and review. • Efficient Service Delivery: Deliver a responsive service alongside the Fostering Service. Keep all parties informed when placements are made and ensure children’s views are considered in the process. • Sourcing & Negotiating Placements: Source and negotiate suitable placements. Contribute information about the market for health to ensure the quality of services and maintain accurate records in Mosaic. • Cost Negotiation: Negotiate placement costs and support packages to ensure cost-effective placements. Ensure placement agreements and contracts are completed timely and financial activities are updated on Mosaic. • Foster Carer Payment Systems: Help put systems in place to ensure foster carers and providers are paid promptly and fairly, ensuring adherence to the Fostering Payment Policy. • Placement Monitoring & Reporting: Maintain an overview of all children waiting for placements. Monitor progress and alert senior managers to any risks to the sufficiency strategy. • Management Information: Ensure information systems are fit for purpose and generate high-quality management information to support decision-making and planning. • Resource Optimization: Maximize the use of Southwark’s fostering resources, minimising the use of external placements, and promoting the use of Friends and Family Placements where appropriate. • Market Knowledge & Best Practice: Stay updated on local and national changes in best practice for securing placements, including legislative changes and Ofsted guidance. • Professional Development: Provide professional guidance and support to less experienced social work colleagues and supervise social work students. Contribute to group and individual supervision to support evidence-informed decisions. • Case Records & Supervision: Maintain case records and management information on appropriate systems. Work independently with the ability to seek advice when necessary, contributing to professional resilience in decision-making. Skills/Experience: • Brokerage Experience: Must have experience as a broker, preferably within children’s services or a similar environment. • Placements Knowledge: Understanding of placement services and the dynamics of Independent Fostering Agencies (IFAs). • Negotiation Skills: Strong skills in negotiating placement costs and managing financial aspects of placements. • Case Management: Proficient in using case management systems like Mosaic and other placement tracking tools. • Communication: Excellent communication skills to keep all parties informed and to deliver high-quality professional guidance. • Problem-Solving: Ability to respond to complex and urgent placement issues in a fast-paced environment. Additional Information: • Hybrid role - 2 days/week and 5 days for the week when they are on duty.
Governance Officer (Democratic Services Officer)
Contract
Contract with a Local Authority Job Summary: The Governance Officer will support the day-to-day operations of committee services within the organisation. This role will provide essential administrative and governance support to ensure the smooth running of committee meetings and related processes. The focus will be on business-as-usual tasks with no major transformation work required. The successful candidate will contribute to effective governance by assisting with the preparation of meetings, managing documentation, and ensuring compliance with relevant procedures. Key Duties/Accountabilities (Sample): Committee Support: Provide day-to-day support to committees, including the preparation of agendas, taking minutes, and ensuring timely distribution of meeting papers. Documentation Management: Ensure all relevant documents and reports are produced, distributed, and stored in line with governance requirements. Meeting Coordination: Assist with the logistical coordination of committee meetings, including venue booking, virtual meeting set-up (if required), and liaising with members and other stakeholders. Compliance & Governance: Ensure that all processes, practices, and documentation are in line with governance and compliance frameworks. Communication & Liaison: Act as a point of contact for committee members, providing timely responses to queries and offering advice where necessary. Minute Taking & Action Tracking: Accurately record meeting minutes and follow up on action points to ensure that decisions are implemented efficiently. Report Preparation: Assist with the preparation of reports and other governance-related documents for committees. General Administrative Support: Provide administrative assistance to senior governance officers and other stakeholders involved in committee processes. Skills/Experience: Proven experience working in governance or democratic services, ideally within a local government or public sector environment. Excellent written and verbal communication skills, including the ability to take accurate minutes and prepare high-quality reports. Strong organisational skills, with the ability to manage multiple tasks and meet deadlines. Familiarity with governance and compliance frameworks, particularly in the context of committee services. Ability to work autonomously and as part of a team. High level of attention to detail and accuracy. Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook). Additional Information: Hybrid role - 2-3 days/week from the office.
Contract Monitoring Officer - L3Z1
Contract
2-3 months contract with a Local Authority Job Summary: • The TA Procurement and Compliance Service procures emergency housing and property related management services from private rented landlord organisations. Our portfolio of properties is situated across various London areas and comprises nightly paid annexes, bed and breakfast hotels and a small stock of leased accommodation. • The Contract Monitoring Officer primarily provides administration support for the procuring and compliance processes contracting and onboarding property offers and services. An important dimension of the role is approving safety documentation, issuing instructions to landlords to take corrective action where information does not meet statutory legislation, building regulations or guidance. The role holder is customer facing with a range of internal and external stakeholders and leads on coordinating property inspections; landlords’ occupancy checks and registering disrepair complaints. Key Duties/Accountabilities (Sample): • Provide administrative support in contracting temporary accommodation, ensure property offers are described correctly and charges by Managing Landlords comply with the Pan London Rates schedule that protects the council’s financial interest. Prepare property lists and circulate information to the Allocation Service and other housing teams. • Lead on delivering a customer-focus service to occupiers of temporary accommodation by facilitating property inspections and recording inspection outcomes. Maintain a centralised Repairs Log and assign complaints of disrepair, pest infestations, anti-social behaviour and other occupancy or property issues to Managing Landlords, Repairs and Maintenance Officers, Allocations Service or other housing teams. • Approve landlords’ safety certificates ensuring compliance with legal requirements. Issue landlord notifications for renewal of certificates, store submissions securely and maintain the TA Property Health and Safety Register and property folders up to date. • Collate suppliers’ monthly portfolio returns, analyse information and present information in report format using appropriate data visualisations • Coordinate audits for occupancy checks and oversee property hand backs. Skills/Experience: • Knowledge of temporary accommodation provision and an awareness of property related Health and Safety compliance information. • Experience of providing administrative support in a housing context or other office environment working with a range of professionals and residents. • Experience in delivering customer services, monitoring a range of front-line operational activities including records management and handling customers complaints. • Good verbal and written communication skills. • Ability to manage personal time and own workload with minimal supervision. • Experience of gathering, analysing and reporting data using appropriate visuals. Additional Information: • The closing date: 13/03/2025 @17:00.
Housing Access Officer (SO2)
Contract
2-3 months contract with a Local Authority Job Summary: • The Market Management Service was established to ensure that Enfield’s private rented sector meets resident’s needs. The aim of the Market Management is operationalised by the provision of range of PRS interventions and initiatives including emergency and temporary accommodation and PRS Housing Services, including procurement, allocation, and management services. • The Housing Access Team will ensure the allocation of TA and PRS housing in line with the statutory homelessness framework and the priorities of the service. The Housing Access will manage a housing access register and coordinate PRS access to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs. • The Housing Access Team will ensure the provision of effective Housing Access Team Advice and Casework and ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness framework. • The Housing Access Team will effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs. • The Housing Access Team will ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives. • The Housing Access Team will contribute to the effective management of the void and reset processes. Key Duties/Accountabilities (Sample): • Provide advice, guidance, and training on Team issues to internal and external partners. • Ensure all casework and housing data is accurately recorded on notes and IT systems. • Ensure all housing meets required national and local standards and compliance. • Contribute the efficient and effective management of voids and resets processes. • Ensure all homelessness casework is delivered in line with the statutory homelessness framework. • Provide accurate and relevant housing, welfare, homelessness advice and support to applicants. • Any other duties reasonably requested by management. • Carry out all accountabilities in compliance with the Council’s Policies and Procedures. • Ensure Housing Access Database is accurate and up to date. • Ensure housing access processes and procedures and housing access data is used to improve PRS access and TA-move-on to applicants with more complex needs. • Effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs. • Ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness framework. • Ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives. • Provide advice and guidance about Housing Access issues to other Services and Teams in HAS and the wider Council and contribute to the induction and training of new staff. • Write and issue statutory offers and statutory decision notifications, including discharge of duty notifications. • Set up properties on IT systems. • Liaise with supplier to arrange key collection and access to Sign-up and arranging key collection, or S188 duty discharge if required. • Negotiate with suppliers to procure units. • Set up and close tenancies and rent accounts on systems in liaison with casework teams. • Complete pre-allocation checks, including Right to Rent check. • Accompany applicants with more complex need to viewings. • Negotiating with tenants to take properties. • Negotiation of void periods with suppliers, including Capital Letters. • Arrange storage and removal service where required. • Raise payments to suppliers. Skills/Experience: • Significant knowledge and experience of working to conflicting deadlines and able to manage time and resources efficiently. • Significant knowledge and experience of delivering excellent customer service within a local authority housing and/or homelessness service. • Significant knowledge and experience of working in partnership to improve outcomes for homelessness applicants and their households. • Significant knowledge and experience of the management of temporary accommodation teams and schemes. • Significant knowledge and experience of the implementation of the statutory homelessness framework (Legislation, Suitability Order, Caselaw), including assessments, prevention, relief and main duties, TA duties and accommodation offers. • Significant knowledge and experience of the implementation of national and local welfare services, such as Universal Credit, LHA, DHP, local welfare assistance programs. • Significant knowledge and experience of the implementation of the PRS housing standards, such as HHSRS Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations, and so on. • Significant knowledge and experience of the implementation of Safeguarding, Social Care and Equality legislation, policy and caselaw strategies. • Significant knowledge and experience of housing and homelessness IT systems. Additional Information: • Full-time role – 35 Hr/week.
Residential Support Worker LBS-007
Contract
2-3 months contract with a Local Authority Job Summary: • This post is a Residential Support Worker (Casual), working as a part of a team of in-house staff providing support at Orient Street Short Breaks (respite) adults with learning disabilities and autism (and associated physical disabilities). • 5 beds for Adults (Registered with the Care Quality Commission). • To provide a person centred, safe, caring, engaging and stimulating environment. In a service which is committed to providing a bespoke service that promotes the wellbeing and rights of everyone it supports. Supporting people to develop their skills and independence, to make friends and have a positive and enjoyable stay. • We also provide support to people who need emergency placements or who are experiencing crises in their lives and individuals for a reablement and support to enter new service provision. • To support the service to deliver a high standard of support, which is evidenced based, and outcome focused for both the people we support and their families, facilitating maximum independence, dignity, choice, and control, through person centred planning and support. • To ensure that all work undertaken is in line with best practice, regulatory standards, the services and Southwark’s values and policies and procedures. Key Duties/Accountabilities (Sample): • To ensure that a person-centred approach is adopted to meet the identified needs of the individual in accordance with individual support plans. • To provide personal care such as supporting people to wash, bathe, dress, with eating and attending to toileting needs in an empowering and respectful way and to undertake manual handling duties as required in accordance with individual care plans. • To assist, when required, with domestic duties including cleaning, preparation of meals, kitchen duties and general home management. • To work in accordance with the medication policy under direction of senior staff on shift in accordance with Southwark’s policy in relation to the safe storage, handling and recording of medicines and treatments. • To comply with all health and safety and recording requirements as per service needs and as directed by senior staff. To be responsible for the safety and well-being of the clients when on duty. • To maintain and update records including risk assessments, daily logs and records in an accurate and timely manner (paper and electronic) to ensure people we support wellbeing and ensure clear handover and communication with colleagues and managers. • To undertake outreach work as required. This may include visits to schools and homes. • To attend meetings, supervisions, training courses and follow-up refresher courses as required. • To undertake any other duties appropriate to the post and grade. Skills/Experience: • Knowledge and understanding of people with learning disabilities, autism and behaviours of concern. • Knowledge of legislation and statutory guidance in relation to adults, safeguarding practice, mental capacity and deprivation of liberty legislation and best practice. • Knowledge of on call procedures and regulatory requirements for reporting and escalating issues or concerns. • Awareness of health and safety issues within a residential environment. • Demonstrate a general understanding of and commitment to the Councils Equality and Diversity Policy. • Knowledge of issues involved in the care and control of medication. • An understanding of the principles of Person-centred working and how they would be implemented in a respite setting. • Experience of working with adults with learning difficulties within a residential environment, including experience of providing personal care and working with people who have behaviours of concern. • Experience of successful working in an integrated manner, including team working and partnership to achieve positive outcomes for adults. • Knowledge and experience around setting targets/ goals and measuring achievements and promoting a wide range of activities for all client groups. • To have assisted in the implementation of a programme of activities designed to help the person they support to learn a new skill or develop an already acquired interest or activity. • Knowledge of issues involved in the care and control of medication. • Good interpersonal skills and the ability to work effectively as part of a team. • Ability to organise and prioritise own and other’s work responding to changing priorities and deadlines. • Ability to communicate effectively and clearly in writing, verbally and through reports. This includes the ability to produce and read quality care plans and complete daily records. • Computer literacy skills at a level to maintain case records within information management systems. • Ability to work in a person-centred way and fulfil the role of key worker, to advocate on behalf of residents and promote their independence. • Commitment and ability to work in accordance with the organisations policies and procedures. Additional Information: • Shift times are typically 07:00 – 15:00, 15:00 – 22:00, 21:3 - 7:30 but this can be subject to change. • The post holder may be required to work outside of normal working hours in accordance with service needs.
Sustainable Housing Support Officer (Scale 6)
Contract
1-2 months contract with a Local Authority Job Summary: • Enfield’s Street Homelessness Service was established to operationalise the Council’s strategic aim of ending rough sleeping. • The Street Homelessness Accommodation Team will provide housing support services across supported housing projects including those that have been housed in the Private Rented Sector. PRS Access Officer Support Workers will: • Deliver proactive support to applicants with multiple and complex support needs to help maintain accommodation. • Provide and advice and support service to vulnerable clients, focussing tenancy sustainment. • Support the co-ordination of all activities in conjunction with all agencies that Support the client, while maintaining the Council’s standards in relation to customers/internal customers and other stakeholders alike. • To carry a caseload of customers and lead on on-going support and direction through the casework management approach. • Work with internal and external agencies to ensure clients have access to services which meet as many of their needs as possible. • Ensure client details are entered onto a case management system timely and accurately, providing information, reports and analysis to the Team Manager, as they may find necessary for the proper management of the service. • Manage a caseload and ensure all aspects of support work is carried out in accordance with legislation, safeguarding, policies and procedures. • Contribute to efficient service delivery as an individual and as part of a team, in accordance with local policies procedures and legislation (including shift work where required). Key Duties/Accountabilities (Sample): • Manage a flexible workload as designated by the line manager. • Work with service users to assess, design, plan, implement Sustainable Housing Support Plans to increase their ability to maintain their tenancy and develop appropriate independent living skills. • Establish, develop and sustain effective working relationships with service users to encourage a process of change. • Support customers to maximise income by reducing debt, obtaining paid work and entitlement to benefits. • Provide appropriate and practical assistance and support to meet the needs and requirements of service users, individually and as a team. • Deal with day-to-day enquiries and emergencies arising from contact with customers or other agencies. • Support peer involvement programme so peers are skilled and supported to lead on peer activities and be part of the delivery of project activities. • Actively support and promote the inclusion and participation of service users using a range of interventions e.g. group work, user participation. • Ensure all service users’ documentation is relevant and update and that data is accurately entered int the various IT system. • Collaborate with internal and external partners to improve outcomes for service users. • Undertake relevant training and contribute to team workshops and other learning opportunities to promote good practice. • Be an active and constructive member of the team and assist in planning and implementation of events, groups and outcomes that achieve positive outcomes for the service and service users. • Comply with a range of statutory requirements and legislation as directed by the line manager. • Comply with the Council’s data management policies and maintain accurate and up to information using the electronic recording system. • Carry out all accountabilities in compliance with the Council’s Policies and Procedures. Skills/Experience: • Ability assesses, design, plan, implement Sustainable Housing Support Plans. • Ability to work independently using own initiative whilst remaining accountable to line management. • Experience of providing housing support to people who have experienced homelessness across a range of projects, including Housing First, Dispersed, Shared Accommodation and Private Rented Sector. • Experience of providing housing support services to people who have experienced homelessness, including people with multiple and complex support needs, such as rough sleepers, people leaving prison/hospital, MAPPA. • Ability to ensure all aspects of casework is carried out in accordance with relevant legislation, safeguarding policies and initiatives set. • Ability to establish, develop and sustain effective working relationships with service users and partners. • Ability to ensure service users’ casefiles and documentation is relevant and update and that data is accurately entered int the various IT systems. • Ability to constantly achieve performance targets and objectives. • Experience of working collaboratively to develop and deliver Sustainable Housing Support Plans. • Good knowledge of welfare, housing and homelessness policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service. Additional Information: • The closing date: 14/03/2025 @10:00.
Appeals and Reviews Officer
Full time
12 months contract with a local authority Job Purpose The Appeals and Reviews Officer will be responsible for the statutory review and appeals processes for Homelessness applications, Housing Benefit, Council Tax Reduction and Housing Register applications. Key Duties/Accountabilities Carrying out all homelessness and housing register reviews within the prescribed legislative timescale and with regards to current legislations, case laws and policy. Working closely with Team Manager to minimise legal challenges. Monitor and report on Judicial Reviews and other legal and Ombudsman challenges and enquiries. Attending court on behalf of the Council in County Court and High Court matters and working with the Team Manager on relevant issues to protect the Council’s interests .. Identify and monitor outstanding appeals and reviews to ensure that they are completed within agreed timescales. Work closely with other departments, teams and external agencies to ensure the Council meets its legal responsibilities across a range of legislation for all customers. Essential Experience Required Substantial relevant experience in dealing with Part VI Housing Register Appeals and Part VII Homelessness Reviews is essential. Essential Qualification Required General education qualification is essential. Additional information to note Working hours: 36 hours per week The role is advertised as a hybrid role (a combination of home and office based working). The successful candidate will need to be able to commute to the County Courts to attend s204 appeal hearing as required in order to fulfil the needs of the service. The closing date for this position is 4th April 2025.
Customer Liaison Lead
Full time
6 months contract with a local authority Job Purpose The Customer Liaison Lead will be responsible for overseeing the regulatory requirements related to complaints and service improvements within the Housing Service. This role involves leading on complaint management, ensuring compliance with council policies and procedures, and driving service improvements based on learning from complaints. Key Duties/Accountabilities Managing and overseeing the complaints process within the Housing Service, ensuring timely and effective resolution in line with regulatory standards. Analysing complaint data to identify trends, areas for improvement, and learning opportunities, ensuring this information is documented and acted upon. Preparing and submitting data returns to the housing regulator, ensuring accuracy and compliance with reporting requirements. Liaising with service managers and teams to ensure adherence to council policies and procedures, promoting a culture of continuous improvement. Developing and implementing processes to evidence service improvements resulting from complaints, demonstrating compliance with regulatory expectations. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively across teams to enhance service delivery and customer satisfaction. Essential Experience Required Experience overseeing the complaints process within the Housing Service is essential. Experience Liaising with service managers and teams to ensure adherence to council policies and procedures is essential. Essential Qualification Required General education qualification is essential. Additional information to note Working hours: 36 hours per week The role closes soon, please apply ASAP.
Repairs Contract Manager
Full time
3 months contract with a local authority Job Purpose Require a senior contracts manager to be part of the smt within responsive repairs. They will manage two managers, one and a team undertaking monthly inspections across the borough for communal repairs and one managing the operatives, workforce and jobs that are required for communal repairs in the north of the borough. overseeing the roofing contract and holding contract meetings. This is a senior role responsive for multiple staff and expenditure into the millions. Key Duties/Accountabilities Operational and strategic management of the repair’s contracts serving up to 30,000 properties, and to over 100,000 people. The post holder will be responsible for a borough-wide portfolios ensuring that the Fairer Future vision, promises and principles are permeated throughout the service. Acting as the department expert in either repairs to communal areas affecting all residents but critically being accountable to the growing number with a leasehold interest in our property (15,000 and rising), or actively addressing issues affecting residents within their homes, tackling damp and condensation and preventing opportunities for disrepair litigation against the council. Essential Experience Required Experience of issues around the delivery of maintenance contracts in an urban environment is essential. Experience of building construction & maintenance related contracts. 3. Knowledge of tendering processes and contract management is essential. Experience of landlord/tenant matters, leaseholder consultation requirements and contract dispute and resolution are essential. Essential Qualification Required A Technical qualification, HNC Building Studies or equivalent, or working toward that qualification is essential. Additional information to note Working hours: 40 hours per week The role closes soon, please apply ASAP.
Housing Options officer (Approach/Prevention)
Full time
2-3 months contract with a local authority Job Purpose To actively support the prevention of homelessness by providing a comprehensive housing options and advice service. In addition to this, fulfilling the statutory obligations in respect of homelessness and access to housing solutions and work with, partner organisations. Under the guidance of the Housing Needs Team Lead, the post-holder will be responsible for undertaking timely and appropriate assessments of applicants seeking support, from the Local Authority Key Duties/Accountabilities To investigate, assess, assist, advise and determine customers housing options, providing the Council’s statutory obligations in relation to housing advice and homeless services including the s184 notifications and direct communication via phone, email or in person, with members of the public seeking support or advice To ensure that the Council complies with its statutory duties in providing the above, with particular reference to the Homeless Reduction Act 2017 and Parts VI and VII, the Housing Act, taking into account, the relevant codes of guidance, case law and agreed legislative and service standards To actively work with clients to prevent their homelessness. By assisting them to retain their existing accommodation or secure alternative housing when all other housing options or solutions are exhausted. To actively pursue further housing options by referring to the Private Rented Sector team and supported housing accommodation providers as appropriate. To negotiate with landlords, family members and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs and seeking to prevent homelessness wherever possible Essential Experience Required Past experience in homeless prevention work, tasks and law is essential. Min. 2 years’ experience of the current homelessness legislation, Part 7, Homeless Reduction Act, Approach, Prevention work is essential. Essential Qualification Required General education qualification is essential. Additional information to note Working hours: 37 hours per week The role requires a DBS. The role is hybrid. Candidate needs to attend Slough Offices 3 days per week from 09:00 to 17:00 The role closes soon, please apply ASAP.
Senior Repairs and Contracts Officer
Full time
3 months contract with a local authority Job Purpose Require a service manager to manage voids and operatives carrying out voids works across the borough. Ensuring that voids are handed back within the specified time. Key Duties/Accountabilities To lead and manage a team of craft operatives undertaking maintenance works to the Councils’ housing stock, and ensure that the highest standards are achieved and maintained. This will require the post holder to utilise their specialist building industry knowledge. Ensure that Southwark Building Services delivers the repair provision in accordance with the terms of the contract, and that individual operatives are aware of, and meet their obligations in relation to the contract. Ensure that all works are appropriately planned and undertaken in order to drive up customer satisfaction ratings. Essential Experience Required Previous experience in managing direct labour operatives is essential. Experience dealing with of issues around the delivery of maintenance and refurbishment contracts in an urban environment is essential. Essential Qualification Required HNC Building studies or equivalent or be working toward that qualification or have extensive equivalent experience is essential Additional information to note Working hours: 40 hours per week. The role closes soon, please apply ASAP.
Resident Liaison Officer
Full time
9 months contract with a local authority Job Purpose To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. Key Duties/Accountabilities Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes. Liaise with and set the standard for contractors and their RLOs (and where appropriate consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents consultation plan for individual projects. Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Advise Project Managers of the likely effects of capital works on residents. Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments. Liaise with contractors, external agencies and SHP staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents. Essential Experience Required Previous Resident Liaison Officer experience is essential. Essential Qualification Required General education qualification is essential. Additional information to note Working hours: 36 hours per week. The role requires a Driving license. The role requires a standard DBS. The role is hybrid with Minimum 4 days in office/site(s). Job location: Carshalton Road, Sutton, Greater London, SM1 4LE, United Kingdom The closing date for this position is 12th March 2025.
Building Maintenance Officer
Full time
6 months contract with local authority Job Purpose: Identify, prioritize, and manage the delivery of home improvement and reactive/planned maintenance works. Conduct property condition surveys and oversee the management of Legionella/asbestos hazards and statutory compliance works on behalf of the Council. Outcomes: The Council's key investment projects are delivered. The operation and financial efficiency of the Council's assets are improved. The opportunities for sustainable development and investment in Sefton are increased. The Council's assets are maintained. Our services are accessible. Main Duties and Responsibilities: Planned Maintenance and Minor Capital Work Projects: Undertake planned maintenance and minor capital work projects as directed. Identify and understand scheme requirements and develop a design brief. Carry out surveys and develop effective, imaginative, and innovative design solutions to meet the scheme’s requirements cost-effectively. Risk and Financial Management: Develop and maintain systems and procedures to manage risk and financial resources effectively within the overall procedural framework. Manage project delivery and ensure that individual scheme objectives are met. Compliance with Legislation: Ensure that design work is carried out in compliance with Construction Design and Management (CDM) legislation. Reactive Maintenance: Respond to reactive maintenance requirements and assess the most appropriate course of action. Inspect and identify work requirements, prepare estimates, provide advice to clients, prepare specifications and drawings, seek tenders/quotations, and manage the delivery of necessary works. Remedial Work Inspections: Carry out inspections and identify remedial work requirements following acts of vandalism, fire, storm damage, or other insurance-related claims. Condition Surveys: Conduct condition surveys and prepare reports and estimates for planned maintenance requirements and works prioritization. Dilapidation Surveys: Carry out dilapidation surveys and prepare reports and estimates at the commencement or termination of leasing arrangements. Fire Risk Assessments: Conduct surveys and, in conjunction with the Fire Officer, prepare reports and estimates for fire risk assessments. Technical Support: Provide technical support and advice to elected Members, senior officers, and partners as appropriate. Critical Relationships: Corporate Buildings & Schools: Support in the development of strategies and funding bids regularly. Individual Head Teachers and Building Managers: Support in the development of strategies and funding bids regularly. Planning and Building Control Teams: Work closely when developing proposals for submission and ensuring compliance with legislative requirements. Consultants, Contractors, Suppliers, and Statutory Bodies: Develop good working relationships for the development, design, and implementation of projects. Local Elected Members, General Public, and Interested Parties: Address issues raised by these stakeholders regarding the projects.
Southwark Cleaning Operative
Full time
3 months contract with local authority Job Purpose: Ensure the security, safety, and cleanliness of designated streets and estates within Southwark, as determined by the needs of the service. Principal Accountabilities: Cleaning Duties: Clean corridors, utility rooms, balconies, pedways, entrances, lobbies, refuse stores, lifts/stairs, landings, store rooms, external areas, and other areas as required. Use appropriate equipment and materials for cleaning tasks, including: Sweeping hard floors and walkways, damp and wet mopping. Sweeping external areas such as pathways, pavements, channels, and courtyards. Scrubbing internal and external hard floors, walkways, and other areas. Wall washing, high cleaning of walls, associated furniture, fixtures, fittings, and internal window cleaning. Collecting and removing bulk/bagged refuse from all areas on the estate. Emptying external litterbins and rotating paladin refuse stores. Litter picking, leaf clearing, and snow clearing. Cleaning major spillages, soilage, and other deposits. Training and Procedures: Attend training sessions organized by supervisory staff. Use new equipment and carry out new methods or procedures as directed. Follow procedures relevant to maintaining the security of Council property. Equipment Maintenance: Clean, maintain, and store all cleaning equipment and materials as directed. Report defective equipment and materials to the Supervisor. Note when cleaning materials and other supplies are required and request orders through the Supervisor. Ensure the security of all cleaning equipment and materials under your control. Health and Safety: Carry out all duties with due regard to the Health and Safety at Work Act. Adhere to the Council’s Equality and Diversity Policy.
This agency is the best on the planet, they call and check on me every time and ensured to answer my questions whenever I have one
Best Agency
I have never experience such a very good service
Absolutely an amazing, life changing experience. Efficient, responsive professionals.
I have been a contractor for many years now. And worked for well known brands in contracting and agency work. I haven't come across anything like the service I was provided with at CRA Group, in terms of the people I liaised with during all the stages of recruitment process ( Logan and Louise mainly). They've been ever so cool, well mannered, perfect people in general! This I don't often say about everyone! But these two (Louise and Logan) deserves all, as they've given me a massive lift in my overall professional standing! Thanks to both!
John Olowo
I was contacted by Louise, who found my CV online.
It was a great surprise to find that "there was a job going" locally, just down the road in fact. What is more, it was just my line of work, given my experience, and suits my requirements perfectly! I would definitely not have found this without her so thank you (attach virtual flowers).
Janice Mcmaster
Legal Secretary
My new family …
This is my first time experience working for an agency, however with the support from the CRA staff members; this has been a positive experience. Without Logan’s expertise in consultation, l don’t think l would be writing this review. All l can say is that Logan has changed my life. Teamwork with Louise they have made me feel at home. Excellent communication skills. Will recommend CRA group to anyone who has less experience working with an agency.
Maggie Nyakutombwa
Rehabilitation Officer Visual Impairment (Grade 10)
I hadn’t done agency work before, so it was all new to me.
But Louise explained everything as we went along and even phoned me on the morning of my interview to wish me luck. All very friendly and efficient and the job opportunity perfectly matched my skill set.
ALISON WILKINSON
Recruiter
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